Job Description

Commercial Trust are looking for new Mortgage Account Manager to join our fast growing Norwich based team to help continue our expansion plans into 2026 and beyond!

What can we offer our Mortgage Account Manager?

A starting salary of 26,000 (Pay scale up to 32,869 depending on performance) Company contributed pension of 8% with Standard Life Private medical health care with BUPA Death in service benefit Career progression (some of our best Mortgage Account Manager have moved into our sales and management team) 25 days holiday plus an extra day for every 5 years' service (max 30 days) Full training and support with the additional opportunity to study for CeMap, which we will fund for you.
Sound good? This could be the position for you, so read on for more details.

What does the Mortgage Account Manager job look like?

As a Mortgage Account Manager, you will have a varied role, where your responsibilities will include:

Regular contact with our landlord clients keeping them informed throughout the process Following case progress through the completion process to legal completion and beyond Chasing and assisting solicitors involved in the process to ensure we give a world class service Reviewing and uploading client documents to lender websites Liaising with lenders to ensure applications are offered at the earliest opportunity Managing your diary system to monitor and progress cases, chasing when appropriate Working within prescribed policies, procedures and practices Updating and maintaining data so that systems and case files are accurate at all times

What we look for from our Mortgage Account Managers

Values

Honesty

- We will only recommend a product that benefits the client

Integrity

- Our clients faith in our service should prevail throughout their business life and our advisors will strive to fulfil the demands their trust deserves

Fairness

- We will not recommend an unsuitable product to our clients for our financial gain

Transparency

- We are forthright and clear: no hidden costs, no surprise product terms

Service

Knowledge

- Our employees are specialists and can often find solutions where others can't

Dedication

- Our employees work tirelessly on client cases to achieve the right outcome for our clients

Commitment

- We are not a transactional business, building a long term relationship with you means success for us both

Passion

- Our employees live and breathe our subject and strive to be world class in all that they do

People

Efficient

- We analyse the most effective route to hit client deadlines

Professional

- Our focus is on achieving a seamless path from application to completion

Informed

- Clients often have years of experience. Our insights and knowledge must go beyond that to add value - and they do

Helpful

- Our clients should expect to deal with diligent, courteous and friendly individuals when they work with us

What are we looking for from our Mortgage Account Managers?

You must:

Be driven and self-motivated Have the ability to multi-task Be able to work towards and deliver to targets and deadlines Be able to deliver excellent client service Be exceptionally well organised Share our values and attitudes Aspire to the highest professional standards
Experience in finance is

not essential,

as

you will receive full training

. We want people with drive and the desire to deliver world-class client service. That way we ensure that our landlord clients have the best possible outcome and experience with Commercial Trust.

About Commercial Trust

Commercial Trust is an award winning, family owned, completely independent brokerage that currently employs 70 people. Thirty years of experience tells us that we can train most people. But most important to us is whether you share our values as we cannot train that. Only apply if you do.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Casual dress Company pension Life insurance Private medical insurance
Schedule:

8 hour shift Monday to Friday
Work Location: In person