Job Description

At Aria Finance, your role will be responsible for managing a caseload of BTL and Commercial mortgage applications to maximise loan completions and new business The role will include taking new enquiries from a variety of sources, identify the clients requirements, place them with the most suitable lender and package new applications with care, skill and diligence. You will be required to maintain existing broker and customer relationships, whilst generating enquiries from new brokers and intermediaries

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Key Accountabilities

Ensure SLA's are maintained and exceeded at all times Manage a caseload of cases, whilst also assisting team members to manage their caseload in busy times and in times of absence Identify and source the most suitable lender for customers and/or brokers, whilst always being proactive in dealing with the lender/bank through to completion Liaise with brokers, borrowers, lenders, valuers, solicitors, etc Maintain full records on systems, including clear and concise notes Adherence to procedure manuals and policies Adhere to SLA's in order to provide the best service to the customer Harness the power of technology to streamline processes Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives
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Skills & Competencies

Pass internal competency tests post induction Team player Self motivated Good communication skills essential for dealing with brokers, borrowers and lenders Proactive Logical and organised Problem solver Approachable
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Knowledge & Qualifications

Experience of secured broking/packaging/lending CeMap qualified, or in agreement to sign up to the CeMap training in order to qualify
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Personal Attributes

Excellent communication, coaching and feedback skills Resilient and flexible Team Player Approachable and self- motivated Proactive and able to identify and highlight areas of opportunity or improvement and advise on actions required * Ability to analyse and present complex information in a clear, relevant and interesting way