Job Description

Are you a confident, supportive person who is passionate about helping people? Maybe we have the role for you...

We\'re proud of the outstanding customer service we provide, so when our members are going through a challenging time, our ability to care and support them is even more important. We\'re growing our Mortgage Specialist team and looking for caring individuals passionate about providing excellent service, to join us.

We provide help and guidance to our customers over the phone, who are facing difficulties with their mortgage payments. We operate in the most challenging times and taking responsibility by finding resolutions for our customers and dealing with more sensitive situations will be key. How we deal with our customers is incredibly important, it can be complex to deal with but extremely rewarding at the same time.

You\'ll be agreeing affordable payment plans with them and regularly reviewing existing payment agreements. It will also be important to keep up to date with policies and procedures with the ability to share knowledge with others effectively.

You\'ll be key in building relationships with our members and understanding what services will suit their individual needs. You\'ll give clear, accurate information in a friendly, professional and efficient way. You\'ll work with professional third parties like solicitors, estate agents and debt counsellors and be responsible for and have the autonomy for your own work load and diary planning.

We offer flexibility that counts - and we recognise that will look different for different people. We\'ll consider a range of flexible working, and where we can we\'ll make it happen. So whether it\'s part time hours, job sharing or other flexible working patterns, have a chat with us before you apply to see what the possibilities are.

About you

You\'ll need recent high level customer service experience to be successful as well as being a strong, empathetic communicator with the confidence to hold more sensitive conversations. Tailoring each call to our customers\' individual circumstances will be important.

You\'ll have experience of handling challenging situations, dealing with more sensitive, complex customer enquiries and will be able to manage your own workload and diary.

Financial services experience isn\'t essential as our training will fully support your knowledge and skills.

What\'s in it for you! Our benefits include:

25 days holiday a year plus bank holidays and ability to buy / sell holiday

Annual pay review

Personal Pension scheme

Annual Success Share scheme

Large range of family friendly schemes, including maternity, paternity and shared parental leave

Support with cost-of-living payments (until February 2023)

Extensive well-being support

My lifestyle retail discounts

Service recognition scheme

About us

Coventry Building Society has grown into the second largest building society in the UK. We\'re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we\'re rated certified by Great Place to Work from our recent employee survey.

What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you\'ll bring to us we see as a real source of strength. We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.

We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, we have a great benefits package and you\'re encouraged to take control of your career. We invest in our people, with regular opportunities for training and development. And later, if you\'re looking for a new challenge, we actively champion internal progression. We\'ve got a whole range of different ways to support you, both in your role and wider well being!

Location

Coventry-Binley Business Park

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Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk). Coventry Building Society. Principal Office: Coventry House, Harry Weston Road, Binley, Coventry, West Midlands CV3 2TQ.

Coventry Building Society