Job Description

Let us tell you a bit about us

We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.


We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.


This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let us tell you about the role

We're creating a new team of Arrears & Litigation Associates to professionally and effectively collect and recover arrears and manage cases in default; managing complex cases and are mandated decision makers.


As an Arrears & Litigation Associate you will liaise regularly with solicitors and third party administrators whilst also supporting our vulnerable customers and providing an empathetic approach to their sensitive and unique situations.

What will your day look like?

You will navigate our customers through the mortgage litigation process Providing instructions to solicitors on live litigation cases You will provide guidance and oversight for the third party administrators managing our default cases Submit referrals for the commencement/progression of litigation, or for the appointment of LPA Receivers and management of their strategies You will identify root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company and treating customers fairly process

What do we expect from you

Proven track record in providing support to customers experiencing mortgage arrears Demonstrated proficiency in undertaking complex financial support, litigation and receivership activities Skilled in providing bespoke support to vulnerable customers Working knowledge of the mortgage litigation process in England, Wales & Scotland Working knowledge of the powers of, and process of appointing, LPA Receivers Resilient, adaptable, and empathetic in handling complex issues. Organised with a proactive approach to managing a varied caseload. Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable

What can you expect from us?

A hybrid working model - 2 days per week onsite A friendly and flexible culture, the same as how we work with our customers. A growing organisation that means there's lots of opportunities to progress A drive for continuous improvement, which you will be empowered to get behind from day one. And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

Still curious?

Join us and we'll make the same promises to you as a colleague, as we do to each of our customers. We're committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.

Please note that we have a thorough referencing process, which includes criminal record checks

We champion equality by supporting the exceptions to the rule and getting finance to where it's needed.


We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.