Job Description

Mortgages Client Manager

Location: Studio 3, Strand Studios, 150 Holywood Road, Belfast, BT4 1NY

Hours: 40 hours per week (flexible working hours)

Make a Real Difference in People's Lives

Are you ready to take the next step in your financial services career? At Navigate Mortgages, we help clients achieve their homeownership dreams, and you could be at the heart of that journey. We're looking for a proactive, organised, and client-focused Mortgage Administrator to join our friendly, high-performing team.

What You'll Do

Be the Client's Guide: Support clients from their first inquiry to the completion of their mortgage or protection application, ensuring a smooth and positive experience.

Own the Process: Prepare and submit mortgage and insurance applications, liaise with providers, and keep clients updated every step of the way.

Keep us on Track: Maintain accurate client records, manage back-office systems, and ensure all documentation is complete and compliant.

Deliver Excellence: Provide outstanding customer service by phone, email, and in person, always going the extra mile to exceed expectations.

Support the Team: Assist with suitability reports, illustrations, and paperwork, and pitch in with ad-hoc tasks to help colleagues and managers succeed.

What We're Looking For

Confident using Excel, Word, and Outlook.

A natural communicator with a professional, friendly manner.

Highly organised, detail-oriented, and able to manage multiple priorities under pressure.

A positive, can-do attitude and a willingness to support your teammates.

Self-motivated, responsible, and eager to take initiative.

Desired

At least 1-2 years' experience in the financial services industry, ideally with a focus on mortgages and protection.

Why Join Navigate Mortgages?

Competitive Salary & Performance Incentives: Your hard work is recognised and rewarded.

Generous Holidays: Enjoy a great holiday package, plus an extra day off for your birthday.

Flexible Working: Balance your work and life with flexible hours.

Career Progression: Access ongoing training, support for financial qualifications, and clear pathways for advancement.

Vibrant Team Culture: Join a supportive, inclusive team that values collaboration, celebrates success, and enjoys regular outings and social events.

Meaningful Work: Make a tangible impact on clients' lives and be part of a company that values your contribution.

Ready to join a company where your skills, ideas, and ambition are truly valued? Apply today and help us shape the future of mortgage and protection services in Northern Ireland!

Contact: recruitment@navigatemortgages.co.uk

Job Types: Full-time, Permanent

Pay: 24,420.00-29,000.00 per year

Benefits:

Enhanced maternity leave Health & wellbeing programme Paid volunteer time Sick pay
Work Location: In person