Job Description

Motability Insurance Claims Apprenticeship
Locations Available: Liverpool
Salary: 22,932
Start Date: January 2026
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you'll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What You'll Be Doing:
You will be studying towards a Level 3 Insurance Practitioner Apprenticeship whilst having the opportunity to work in role gaining hands on experience in the insurance industry as part of our Motability team, giving you the foundation to launch your careers in insurance. As part of the qualification you will also achieve your CII Certification in Insurance.
In your day-to-day role you'll be reporting directly to the Technical Claims Team Leader where you'll settle a variety of third-party property liability claims as economically as possible while maximising the speed of settlement and safeguarding the company's reputation. You'll become an integral part of a centre of technical excellence for property liability claims, where you'll provide advice and guidance to colleagues and other business areas within Direct Line Group.
Key Accountabilities:

• Supporting our customers to provide them with worry-free motoring and a lifeline to the outside world.
• Working within a variety of departments to understand the customer journey and the claims life-cycle
• First notification of loss
• On-going servicing of customer claims and dealing with third-party claims
• Understanding and gaining exposure to our Counter Fraud detection and preventative initiatives
• Introduction to financial compliance and regulatory requirements
• Practical experience to master case management systems
• Identifying, owning, and managing the risks involved in running our business following framework

What You'll Need:

• An interest in financial services and be looking to take the first step to develop your insurance career.
• Helpfulness and a passion for customer service, using your excellent communication skills to drive great customer service.
• Empathy and understanding to be able to deal with distressing situations to find the right solutions for our customers and provide reassurance throughout the lifecycle of the claim.
• The ability to manage a complaint to fruition whilst having difficult conversations.

To be eligible to apply for this apprenticeship you will:

• Have already achieved five GCSEs grade A-C (9-4), including English & Maths, you must be able to evidence this (we cannot accept predicted grades at this time)
• Applicants need to have lived in the UK for the last 3 years

Training Provided:
By becoming an apprentice at DLG, you'll be able to combine on-the-job practical skills with theoretical knowledge from off-the-job learning, giving you the best opportunity to develop your career in the insurance industry.
You will be paired with a dedicated DLG mentor who you will report into, they will support your training every step of the way by providing tailored coaching and support.
You will attend both online and face-to-face learning support sessions and there is an End-Point-Assessment for this apprenticeship where you will demonstrate your knowledge, skills, and behaviours.
Subject to successful completion of the apprenticeship, there are many opportunities for progression throughout DLG to continue your career with us.
Benefits:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like -- and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
During your first 3 months there may be the requirement to work from the Liverpool office full time whilst you gain experience in role.
Be Yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Skills Required