Job Description

Job Introduction

About Van Ameyde UK

The Van Ameyde Group represent clients - including major international insurance companies, captives, brokers and fleet owners - throughout Europe, offering a comprehensive outsourced solution for domestic and international claims. We are a leading international service provider in the field of claims management, loss adjustment and risk management. With offices in more than 30 countries, we support clients worldwide in managing complex processes and achieving sustainable growth.
Our one-stop-shop claims and risk management services allow our customers to benefit from our infrastructure and our highly skilled insurance, legal and medical professionals, surveyors and IT specialists, through a single, local, point of contact. Clients also benefit from the Van Ameyde Group's leverage and global coverage in terms of its preferred supplier networks. Van Ameyde's best practice is entirely geared to achieving Clients' claims sourcing aims.

The Person

As a Motor Claims Adjuster you will be at the heart of supporting and handling a mixed portfolio of Motor claims relating to cross border incidents. The position will be based in our Motor claims department with hybrid working options attached to our offices in West Malling, Bromley or Manchester. The department's role is as the co-ordination centre liaising with Van Ameyde's European network of offices and UK based commercial/Private lines insurers, brokers and fleet owners.
The role requires someone who is well organised, systematic in approach, motivated, receptive to positive change, and able to work to tight deadlines in an activity based claims platform.

Responsibilities

The responsibilities of the

Claims Adjuster

include (though are not limited to):

Manage a portfolio of MTPL, AD and Recovery claims as a co-ordinator between Van Ameydes' handling office and UK Client. Build rapport and an appreciation of the operations impacting the claim and understanding of cover with the Broker or Insurer. Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers. Assess and provide a pragmatic view of issues and relevant solutions to both simple and complex claims. Prepare written reports and provide detail on all aspects of the claim, including policy coverage, quantum, recovery and any future actions based on information provided by the Van Ameyde handling office abroad. Establish and agree a communication plan with all interested parties where required. Approve interim payments, when appropriate and prepare interim reports and invoicing. You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.

Skills and Experience (E: essential, D: desirable)

An organised self-starter; able to scope administrative projects and drive initiatives (E). Logical and systematic in approach, delivering with accuracy and to specific deadlines (E). Sound written and verbal communication skills (E). Quick learner (though training will be provided) (E). Ability to work on own initiative, autonomously, as well as part of a wider team (E). Pragmatic and measured under pressure (E) Ability to demonstrate a prominent level of accurate diligence (E) Proactively analyses and resolves complex issues (E) An inquisitive and solution-based mindset (D) Able to motivate, inspire and coach others with technical matters, when required Excellent prioritisation skills, with the ability to work to given targets (E) Strong Client relationship building and communication skills (E) Excellent customer service, organisational & planning skills (E)

Education and Qualifications (E: essential, D: desirable)

Another European language desirable but not essential (D) Good proficiency in Microsoft Office mainly Word and Excel (E) * Previous experience of working on a web based claims handling system is essential (E).