Job Description

Purpose of the role:

The Collections Claims Handler role involves the negotiation and settlement of credit hire invoices with at-fault insurers, following non-fault motor traffic accidents. Day-to-day, you will take ownership of your own caseload which will involve keeping clients up-to-date and negotiating financial settlements with insurers both over the phone and via written correspondence. Some cases will need to be prepared for litigation and passed to panel solicitors.

Main responsibilities:

To apply a structured approach to case diary management - ensure all claims are progressing and within the correct status to enable accurate monitoring and reporting.
Review liability and identify any potential issues in the recovery costs.
Proactively and confidently chase and negotiate settlement of the hire charges with insurers, inline with the company procedures.
Work with solicitors and brokers to ensure that the claim is progressing towards settlement, and keep clients updated.
Ensure that all required documentation for settlement of a claim is gathered in a timely manner.
Work towards company and individual targets
Adherence to H&S and HR policies and procedures
Application of relevant case law and credit hire principles in order to settle cases

What you need to work for us:

Essential -

Good Level of education - at least to GCSE level or equivalent

Customer Service Experience

Good communication skills that can be applied written and verbally

knowledge of MS Office

Strong Negotiation skills

Effective diary management

Some previous motor claims or credit control experience

Desirable -

English & Maths GCSE

Experience working in credit hire, insurance or automotive industry

Understanding of litigation process

Hours of work

- Monday to Friday - Full Time working hours. Option to work from home available 2 days a week once training completed.

Company Benefits -

Additional leave holiday purchase scheme Death in service cover Savings Scheme Hybrid working 2 days a week Salary Sacrifice Car Scheme Casual dress Company events Company pension Employee discount Referral Scheme Free on site parking Free Lunch provided Free eye test policy
*

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year basic salary, plus monthly performance incentive scheme

Additional pay:

Bonus scheme
Schedule:

Monday to Friday
Work Location: Longham, Ferndown, Dorset

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Casual dress Company pension Free parking On-site parking Work from home
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Reference ID: ACS