Job Description

Motor Claims Administrator

Hours of Work:

Mon - Fri (8.30 - 16.30) 30-minute lunch break.

37.5 hours per week.

Place of work:

Avonbury Business Park Bicester (OX26 2UA)

Holiday Entitlement:

24 days (increasing by one day after two years' service to a maximum of 28) + Bank Holidays.

Salary:

Competitive

Position Summary

In this role you will be required to take notifications over the phone of motor incidents, process claim forms, invoices and other related documentation. You will also need to organise repairs to our Client's vehicles and pursue recoveries of money where other drivers are at fault. This is a varied, busy, office based position, with lots of correspondence to deal with by e-mail, telephone and post.

Key responsibilities

Answer any telephone calls promptly and professionally Motor Claims FNOL Liaise with all parties relating to a motor incident Deal with all correspondence in a timely manner General administrative duties relating to specific client requirements Dealing with unresolved payment balances on claims files Sending of invoices and relevant supporting claims documentation Completion of Assigned work Processing claims documentation Seek advice and guidance if unsure on any aspect of job Support Claims Advisor, Lead, Specialists and

Essential/ Desirable skills

An excellent telephone manner Be able to work as part of a busy team Be able to provide quality customer care to a variety of individuals Be reliable and proactive Be able to use own initiative Be willing to learn and willing to ask questions Be methodical and conscientious Be able to multi-task Be competent with Microsoft Office suite (specifically word and excel)

Education and Qualifications

Educated to GCSE (or equivalent) level (essential) NVQ (or equivalent) in Business Admin, I.T or Customer Service (preferred) Some office experience required Full training provided

Additional Information

Company pension scheme. Benefits, opportunity to join: Travel Insurance Private Medical Insurance Group Life Assurance Critical Illness Insurance Car Discount Schemes
Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Work Location: In person