Job Description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
Shape the future
We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.
Grow with us
We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive
Win as a Team
As a Motor Engineer you will play a pivotal role in shaping fair, efficient, and technically sound motor claims decisions. You'll apply your experience in vehicle construction and repair to support accurate assessments, collaborate with suppliers, and drive continuous improvement across the claims journey
You'll make an impact by:

• Provide technical advice on vehicle construction, repair methods, and total loss assessments.

• Manage complex motor claims from start to finish, ensuring efficient resolution through repair, total loss, or cash settlement.

• Review and validate repair estimates, invoices, and mechanical/electrical failures in line with manufacturer, Thatcham, and ABI guidelines.

• Collaborate with suppliers and internal teams to resolve disputes, investigate delays, and identify opportunities for recovery.

• Support data analysis to identify trends, contribute to audits, and drive continuous improvement across the motor claims process.

Your skills and experience

• Experience working directly with motor vehicles in environments such as garages, repair shops, or as a mechanic, assessor, or paint and body repair specialist.

• Extensive experience in vehicle construction and repair across mechanical, electrical, body, and paint disciplines, with knowledge of estimating systems, valuation tools, and insurance principles.

• Relevant Institute and Motor Salvage qualifications are essential.

• Ability to make clear, accurate decisions within the scope of your claims licence, including assessing repair and total loss methods and costs.

• Excellent communication and influencing skills, with the ability to apply empathy, document decisions, and collaborate effectively with colleagues and repair partners.

Why you'll love it here
Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to

• Annual discretionary bonus

• Up to 11% pension contributions

• Hybrid working + flexible hours

• 25 days annual leave + bank holidays + buy/sell options

• Health & wellbeing + virtual GP

• Career development and mentoring

• Inclusive culture + employee networks

• Share investment options

Our DEI commitment
We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.
If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we're here to support you. #LI-JM1

Skills Required