Job Description

Training and Technical Support (Training Coordinator) - Green Flag
Hybrid Working: You'll work at our Technical Centre in Birmingham and occasionally from home. You'll be required to carry out 2-week blocks of training on site at the Technical Centre in Birmingham.
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you'll be an integral part of our expanding services -- the backbone if you will -- and enjoy a career with endless variety and a genuine sense of fulfilment. It's Miles Better.
What you'll do
Reporting into the Technical Trainer and supporting the Health and Safety Manager, in this role, you will assist the Technical Trainer in delivering comprehensive training for newly appointed patrols during their induction and supporting existing patrols in expanding their technical expertise, including the latest advancements in vehicle technology.

• You will conduct training assessments to identify development needs and provide targeted support where necessary.
• Additionally, you will deliver hands-on technical training in real-world environments, perform technical assessments and interviews for potential new patrols, and carry out health and safety vehicle audits.
• You will support the business to manage compliance on LOLER and Calibration inspections
• Completing administrative duties and monitor learner's progress throughout their learning journey and create training needs where appropriate.
• Liaise with admin to confirm ordering of tools, equipment and uniform. Handing out new kits to new patrols.
• Ensure all documentation that is required during the training, are completed and filed in the relevant place.
• Maintain the training venue at Stechford ready for any training sessions.
• Be onsite for any of the deliveries ahead of the planned training.
• Own the van audits as per agreed schedule. Including LOLER inspections, manual handling observations.
• Liaise with Team Leaders and inspection company to manage calibration of tools and equipment, as well as manage any data portals associated to the relevant inspections
• Liaise with lead patrols on any issues raised and arrange for any tools and equipment that need replacing or repairing.
• Own the vehicle decommissioning process and ensuring it is in a suitable condition to be repurposed. Arrange vehicle repair and maintenance where required

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office
What you'll need

• Technical Knowledge - NVQ Level 3 qualification in Motor Vehicles (or equivalent) with a strong understanding of car mechanics and vehicle technology.
• Roadside Experience - Preferred but not essential; experience working in a hands-on vehicle repair or recovery role would be beneficial.
• Health & Safety Awareness - Understanding of H&S regulations, with formal qualifications preferred but not required. Ability to ensure best practices in all training and assessments.
• Attention to Detail - Ensuring all documentation, safety checks, and training processes are completed accurately and to the required standard.
• Organisational Skills - Ability to manage training documentation, monitor learner progress, and maintain accurate records of training, tools, and equipment. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: o 9% employer contributed pension o 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover o Additional optional Health and Dental insurance o ((Add benefits or amend items applicable to your role)) o EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. o Generous holidays o Buy as you earn share scheme o Employee discounts and cashback o Plus, many more We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like -- and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live. Be yourself (diversity statement) Direct Line Group is an equal opportunity employer, and we think diversity of background and think

Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like -- and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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Skills Required