Mrp System Administrator Barnsley (40 50k) Hybrid
Barnsley, South Yorkshire, United Kingdom
Job Description
3rd Line Engineer- Newcastle onsite 28-31K
Job Details
- Location: Newcastle upon Tyne, Tyne and Wear
- Posting date: 18 Sep 2023
- Job type: Permanent
- Job Category: IT Support & Infrastructure
- Salary\xc3\x82\xc2\xa328000 - \xc3\x82\xc2\xa331000 per annum
2023-09-25
Senitor https://www.senitor.com/
3rd Line Engineer- Newcastle onsite 28-31K
The primary purpose of this role is to provide a final point of escalation and act as a source of experience and technical expertise to the service desk. The role will be focused on the technical resolution of tickets, building technical process and procedures to improve overall service responsiveness and efficiency. This is a fully onsite role so the candidate will need to be based near their office in Newcastle
The successful individual will possess a broad range of technical skills spanning both on-premise and cloud technologies, alongside possessing excellent communication and customer service skills.
Duties and Responsibilities:
- Providing guidance to Service Desk staff on ticket resolution.
- Escalation for 2nd line Technical Engineers.
- Resolving 3rd Line Tickets.
- Performing Service Desk duties when required.
- Contributing to a technical knowledge base.
- Providing feedback to the Project and Service Operations Manager on all technical aspects of service desk.
- Escalation to Infrastructure Manager when required.
- Escalation to Security and Network Manager for any critical or security incidents.
- A minimum of 5 years experience working in an IT environment.
- A minimum of 3 years experience in a support/technical escalation role (2nd or 3rd line).
- Mentoring junior members of the team and facilitating their technical development.
- MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services.
- Storage: FileServers, Shares, NTFS Permissions.
- Citrix: Virtual Desktop and Apps, XenApp/Desktop, Netscaler.
- MS SQL Server: DB Troubleshooting, Backup and Restore.
- VMWare: ESX 6.7 Hosts, iSCSI Storage connectivity, Virtual Machines.
- MS Office365 Admin: Exchange Admin, AAD, SharePoint Admin
- Backup and Restore: Veeam, Zerto, Volume Shadow Copies
Experience working in a MSP Environment
If you are interested in this role, please apply now! If you\'d like more information about the position please contact Louise Phelan on 0113 224 2121 or by email louise.phelan
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Your consultant
Louise Phelan
Recruitment Consultant
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2993816
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:£40000 - 50000 per year
-
Employment StatusPermanent
-
Job LocationBarnsley, South Yorkshire, United Kingdom
-
EducationNot mentioned