Job Description

Service Desk Engineer - Liverpool

Job Details

• Location: Liverpool, Merseyside
• Posting date: 13 Sep 2023
• Job type: Permanent
• Job Category: IT Support & Infrastructure
• Salary\xc3\x82\xc2\xa324000.00 - \xc3\x82\xc2\xa326500.00 per annum

2023-09-13

2023-09-20

Senitor https://www.senitor.com/

We have a fantastic opportunity for a Service Desk Engineer to join an exceptional client of ours based in Liverpool. The company have operated in their sector for over 30 years and pride themselves on delivering excellent service.

They are a market leader in their field and offer the opportunity to join an award-winning company with fantastic opportunities to progress.

Reporting to the Service Desk Manager, the successful candidate will join a dynamic team of 10 others and act as the first point of contact for internal IT issues and requests. The company has a huge focus on customer service so you will need great communication and interpersonal skills.

Roles and Responsibilities include:

• Receive, log and respond to support requests through the Helpdesk system.
• Provide technical support to end-users and escalate any issues to senior members of the team if required.
• Diagnose and resolve network connectivity issues.
• Monitor systems and infrastructure to ensure that they are working at optimum efficiency.
• Software installations and updates.
• Complete and update relevant documentation as required.

Skills/Experience required:

• At least 1 years\' experience in a similar IT Support or Service Desk position.
• Knowledge of Active Directory
• Office 365 support / administration
• Windows Operating Systems (7, 8, 10)
• Excellent communication and customer service skills
• A basic understanding of networking

The role is based on-site in Liverpool city centre so applicants must be in a commutable distance and happy to work in the office.

The team covers core working hours between 8:00am and 6:00pm and you\'ll be included in a rota system working shifts of 8:00 - 16:30 / 9:00 - 17:00 / 9:30 - 18:00. There will also be a requirement to work 1 Saturday in 4-6 weeks from 9:00 - 17:30.

Interviews are being held for this role immediately, so please apply now if you\'re interested!

If you have any questions about the role or would like to discuss your application further, please contact Charlotte Attwood on 0161 486 1599 or email your latest CV to

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Your consultant

Charlotte Attwood

Managing Consultant

Senitor Associates