Job Description

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.

VIVO embodies both experience and innovation. It combines Serco\'s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS\' market leading FM, energy, asset optimisation and regeneration capabilities.

Location: Bassingbourn, Royston SG8 5LX

Working hours: Full Time, Perm

Salary: Competitive

Are you ready to take on an exciting and unique role in the heart of UK Defence Sector facilities management? Vivo, a thriving joint venture between Serco and Equans, is seeking a talented Multi-Skilled Operative to join our dynamic team. If you\'re passionate about customer service, dedicated to safety, and eager to showcase your technical prowess, this role is the perfect opportunity for you.

Key Responsibilities: As a Multi-Skilled Operative at Vivo, you\'ll play a pivotal role in ensuring the following:

• Prioritising the safety and well-being of our staff, supply chain partners, and third parties through a Zero Harm approach.
• Comply with the requirements of JSP375
• Planned Maintenance to comply with MOD SFG 20
• Embracing our Customer First ethos by delivering exceptional customer service to clients and end users.
• Performing planned and reactive maintenance tasks, demonstrating your diverse skill set.
• Handling tasks such as redecoration, lock changes, and noticeboard installations to deliver high-quality billable works.
• Managing equipment and material requirements, ordering them, and coordinating access for efficient task completion.
• Conducting surveys and gathering data, compiling essential documentation to aid decision-making.
• Providing escorting duties to enhance the overall experience.
• Taking swift action in first response and temporary fixes for urgent tasks.
• Assisting with Assurance checks to ensure quality and compliance.
• Supporting the Built Estate Manager in successfully delivering the FDIS contract and ensuring customer satisfaction.

Focus Areas During Activities: Your role will be centred around:

• Delivering exceptional customer service that exceeds expectations.
• Upholding a culture of Health and Safety with a Zero Harm mindset.
• Achieving business objectives including compliance, billable works, innovation, and environmental protection.
• Ensuring high-quality delivery of tasks and maintaining asset compliance.
• Collaborating effectively with the Vivo team, clients, end users, and supply chain partners.
• Excelling in asset management and practical technical solutions.
• Managing contractors during ongoing works to ensure quality and efficiency.

Requirements: To succeed in this role, you\'ll need:

• Practical qualifications such as C&G\'s or BTECs, demonstrating your technical expertise.
• Proactive problem-solving skills and a customer-centric approach.
• Experience in planned maintenance, response maintenance, and small project delivery.
• A strong commitment to health and safety standards.
• Membership in a relevant professional body (desirable).
• Availability for occasional out-of-hours work and site attendance.

Why Join Vivo:

• Be part of a new business venture in UK Defence Sector infrastructure and facilities management.
• Enjoy comprehensive training including NVQ 2 in Building Maintenance, IPAF, PASMA, and more.
• Contribute to our growth journey, as we continue to expand our service offerings.
• Experience the unique role of Multi-Skilled Operative in MoD contracting.

Our Commitment: At Vivo, we believe in nurturing a collaborative and inclusive work environment that rewards excellence. As a Multi-Skilled Operative, you\'ll have the chance to demonstrate your skills, contribute to our growth, and make a real impact.

Join Us: Are you ready to embrace a dynamic and rewarding role as a Multi-Skilled Operative? Apply now to be part of Vivo\'s journey in delivering excellence in infrastructure, asset, and facilities management

Please note, in order to be considered for this position, you must be able to pass BPSS security clearance.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.

Serco