Job Description

Company Description

Join

us at Accor,

where

life pulses

with

passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Join us Ibis London Stratford

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.


Overview of duties

Welcomes guests and takes care of them from their arrival through to departure Contributes to guests' permanent satisfaction by providing high quality services throughout their stay Helps encourage customer loyalty by building friendly, personalized relationships Anticipates guests' needs and takes them into consideration Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures Handles phone calls, Handles e-mails Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team You will be required to work both in reception and F&B side i.e. Breakfast & Restaurant/Bar


QualificationsPrevious experience in similar role and Opera knowledge is preferable. Friendly, approachable with excellent customer service skills. Flexibility in working hours is essential Basic IT skills


Additional Information

Company benefits:


Free meals on duty


Paid holidays


Free stays in UK


Cycle to work scheme


Pension scheme


And much more...