Job Description

The link between education and delivering the highest standards of care and best patient outcomes is indisputable. As the post holder, you will be a crucial member of the education and development team, working within the admin and clerical function, supporting the Clinical Education Team to deliver high-quality education across a range of learner groups. The post holder will contribute towards the quality, efficient administration services provided across the Trust in relation to education, working closely with various teams and services to ensure planning is appropriately structured and communicated. This role, among others, acts as the first line of contact for the Clinical Education Team via telephone or email and is detrimental to the day-to-day operations of the service.
The role is for a 12month fixed term opportunity.
Main duties of the job
The role sits within Clinical Education and works closely with Admin and Clerical functions across various education services in the Trust, including Medical and Workforce Education. The role supports administration elements of inward and outward-facing education delivery to a range of learner groups. Duties include;
Room bookings and management
Managing bookings onto course and register generation
Arranging diaries
Using conference or video calling software
Timetable formation
Information dissemination to faculty and learner groups
Fielding queries related to education and signposting
Use of the Trust learner management system to maintain up to date training records
Aid in room preparation and resource requirements (printing, laminating, binding, photocopying)
Note taking and agenda setting for meetings.
The role is detrimental to the responsiveness of the service and will be one of the first points of contact for the service, ensuring that correspondence is appropriately escalated to relevant parties in a timely fashion to maintain an efficient service. The postholder is expected to work to standard operating practices for routine workloads/workstreams to ensure consistency of outcomes. There is scope for supporting audits and adhoc projects, contributing to development of the services provided alongside the wider team. The post is predominantly office based mainly using visual display units but does support with learner evaluations and co-ordination of some learning events.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Details
Date posted
03 December 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
175-2526-ED1491
Job locations
Heart and Lung Research Institute
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role. Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential

• Level 4 or above qualification
• (Undergraduate degree, Foundation degree, Cert/Dip HE, HNC/D, NVQ Level 4 or equivalent)

Desirable

• Level 3 qualification or equivalent experience in one or more of the following areas:
• -Healthcare
• -People Development
• -Education / Training
• Keyboard skills to RSA level 3 or equivalent
• European Computer Driving Licence (ECDL)/equivalent qualification or experience

Experience
Essential

• Office experience with knowledge of a full range of administrative tasks
• Office experience within a healthcare setting
• Understanding of and previous experience of leading specific work projects
• Experience of developing data spread sheets for quality monitoring processes
• Communication and negotiation at managerial levels within an organisation
• Able to analyse complex information relating to data and present results to manager/team
• Experience in the preparation of high quality documentation such as reports, meeting minutes and formal papers
• General working skills and knowledge in the use of various IT systems and applications such as:
• -Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
• The ability to communicate effectively with a range of individuals including learners, colleagues, and external stakeholders
• Excellent written and verbal communication, engagement and negotiation skills Excellent skills in writing reports to produce information from data
• The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
• Judgements on content and timing of MDT meetings, patient delays, analysis of patient data and treatment plan information.
• Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
• The ability to suggest & demonstrate changes to own practice
• Demonstrates personal duty of care in relation to the safe use of equipment and other resources
• Maintains the quality in own work
• Ability to learn, understand and utilise appropriate software packages within the organisation
• Ability to prioritise conflicting demands, ensuring that deadlines are met
• Confident using initiative to solve problems and deliver work output independently

Desirable

• Previous experience of working in the NHS
• Experience of Healthcare Education administration
• Medical/education terminology
• Experience of undertaking/supporting TNA and data collection
• Experience of educational contract management with HEIs, Workforce Partnership
• General working skills and knowledge in the use of various IT systems and applications such as:
• - Allocate Healthroster
• - Business Intelligence tools

Additional Criteria
Essential

• Evidence ability to uphold the Trust's values Compassion Excellence Collaboration.
• Ability to treat all employee and other hospital information confidentially
• Recognition of factors in maintaining own and others health, safety and security
• Supportive of equality and values diversity

Person Specification
Qualifications
Essential

• Level 4 or above qualification
• (Undergraduate degree, Foundation degree, Cert/Dip HE, HNC/D, NVQ Level 4 or equivalent)

Desirable

• Level 3 qualification or equivalent experience in one or more of the following areas:
• -Healthcare
• -People Development
• -Education / Training
• Keyboard skills to RSA level 3 or equivalent
• European Computer Driving Licence (ECDL)/equivalent qualification or experience

Experience
Essential

• Office experience with knowledge of a full range of administrative tasks
• Office experience within a healthcare setting
• Understanding of and previous experience of leading specific work projects
• Experience of developing data spread sheets for quality monitoring processes
• Communication and negotiation at managerial levels within an organisation
• Able to analyse complex information relating to data and present results to manager/team
• Experience in the preparation of high quality documentation such as reports, meeting minutes and formal papers
• General working skills and knowledge in the use of various IT systems and applications such as:
• -Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
• The ability to communicate effectively with a range of individuals including learners, colleagues, and external stakeholders
• Excellent written and verbal communication, engagement and negotiation skills Excellent skills in writing reports to produce information from data
• The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
• Judgements on content and timing of MDT meetings, patient delays, analysis of patient data and treatment plan information.
• Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
• The ability to suggest & demonstrate changes to own practice
• Demonstrates personal duty of care in relation to the safe use of equipment and other resources
• Maintains the quality in own work
• Ability to learn, understand and utilise appropriate software packages within the organisation
• Ability to prioritise conflicting demands, ensuring that deadlines are met
• Confident using initiative to solve problems and deliver work output independently

Desirable

• Previous experience of working in the NHS
• Experience of Healthcare Education administration
• Medical/education terminology
• Experience of undertaking/supporting TNA and data collection
• Experience of educational contract management with HEIs, Workforce Partnership
• General working skills and knowledge in the use of various IT systems and applications such as:
• - Allocate Healthroster
• - Business Intelligence tools

Additional Criteria
Essential

• Evidence ability to uphold the Trust's values Compassion Excellence Collaboration.
• Ability to treat all employee and other hospital information confidentially
• Recognition of factors in maintaining own and others health, safety and security
• Supportive of equality and values diversity

Skills Required