Job Description

Multisite Manager

What you'll do:

You'll oversee multiple premium student accommodation sites, ensuring smooth operations, managing a strong team, and delivering outstanding experiences for students. From driving financial success to organising vibrant student events, and maintaining high standard facilities, you'll balance leadership, creativity, and a proactive approach.

Key Responsibilities:

Team leadership:

Recruit, train, and inspire your team. Set clear goals, provide regular feedback and drive a positive, supportive environment.


Customer experience:

Build a "home from home" community and deliver exceptional service. Handle complaints effectively and drive great reviews and customer satisfaction scores.


Driving revenue:

Manage budgets, maximise re-bookers, and lead sales campaigns to hit financial targets.


Stay ahead of the competition and understand your market.


Sustainability & community:

Champion local engagement, charity initiatives, and eco-friendly practices. Be an advocate for positive social and environmental change.


Facilities management:

Ensure high standards of cleanliness, maintenance, and safety compliance.


Handle emergencies and maintain strong contractor relationships.

Who you are:

Experienced in managing multiple sites (PBSA/hospitality/leisure preferred).

A customer service champion, with strong leadership, communication, adaptability, and people skills.

Sales and target-driven, with financial and facilities knowledge (a bonus).

Energetic, collaborative, and passionate about creating positive student experiences.

What to expect:

This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever evolving environment driven by our ways of working commitments:


Respectful

Responsive

Supportive

Collaborative

* Fun