Job Description

National Account Manager - (dedicated enterprise contract)

Location:

Darlington UK - Hybrid working ( 1 day WFH) with occasional travel

About CameraMatics

CameraMatics is a global leader in digital fleet and vehicle operations. Since 2016, we've been transforming the way businesses manage mobile workforces through our cutting-edge cloud platform that harnesses AI, IoT, and telematics. Our solution empowers fleet operators, managers, and mobile teams to digitize workflows, enhance safety, improve compliance, and unlock new efficiencies--delivering real ROI through intelligent automation.

The Opportunity

We are seeking a dynamic and experienced

National Account Manager

to take ownership of one of our largest strategic accounts. You will act as the key post-sale relationship owner, working closely with stakeholders across the customer to ensure the continued delivery of value from our solutions. This role will suit someone with a passion for building strong customer relationships, a commercial mindset, and the ability to drive measurable outcomes across a complex, high-profile account.

Key Responsibilities

Own the post-sales relationship with the customer, becoming a trusted advisor across all levels of the organisation. Drive product adoption, engagement, and value realisation through tailored success plans aligned to the customer's operational goals. Lead regular business reviews with RMG stakeholders to demonstrate ROI and progress against KPIs. Identify and mitigate churn risks, while proactively uncovering expansion, upsell and cross-sell opportunities. Partner closely with Professional Services, Product, Engineering, and Support teams to resolve issues and advocate for the customers needs. Monitor account health using data and analytics to guide strategic decision-making and customer conversations. Ensure alignment with Sales, Product, E-Learning and Operations teams to deliver an exceptional end-to-end customer experience. Be capable of managing Tier 1 support escalations, with technical competency to diagnose and resolve standard queries without raising tickets.

What We're Looking For

5+ years

in a Customer Success, Account Management or Strategic Client role--preferably within SaaS, telematics, or mobility tech. Experience managing complex enterprise accounts and senior-level stakeholders. A strong commercial mindset, ideally with P&L or revenue responsibility. Ability to build and maintain trusted, consultative relationships that drive retention and growth. Excellent communication skills--both written and verbal--with the ability to simplify technical concepts. Familiarity with Salesforce or other CRM and CSM platforms. Strong analytical skills and data fluency--comfortable interpreting usage trends, KPIs and customer insights. Prince2 certification or relevant degree is desirable but not essential. Self-starter attitude with a proactive, solutions-focused approach.

Why Join Us?

Be the face of one of our largest, most strategically important customers. Work with cutting-edge technology in a company that's growing fast and making an impact. Enjoy autonomy, flexibility, and support to shape the customer experience. Join a collaborative, ambitious team that values innovation and outcomes.
Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking Gym membership Life insurance On-site gym On-site parking
Ability to commute/relocate:

Darlington DL1 1AS: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Darlington DL1 1AS