Job Description

:

We are looking for an experienced and driven

National Account Manager

to join our commercial team and play a key role in growing our customer base and strengthening our brand presence across the corporate, leisure groups and travel management company (TMC) sectors.

In this role, you will focus on acquiring new corporate, leisure groups and TMC clients, managing and growing existing national accounts, securing commercially sound agreements, and representing the brand at key industry events. You will be responsible for delivering sustainable revenue growth and ensuring our portfolio of current and new hotels remains competitive and compelling to our customers.

Location: Home based with 60% travel
Hours: Full Time, 40 Hours

Start Date: January 2026

Duties & responsibilities

New Business Acquisition

Proactively identify, target, and secure new corporate and TMC customers nationally.

Develop tailored proposals and presentations that meet client needs and position our hotels as the preferred choice.

Lead negotiations to close new contracts and partnerships, ensuring commercially viable agreements aligned with business goals.

Account Management & Growth

Manage a portfolio of national corporate, leisure agents and TMC accounts, acting as their main point of contact.

Build and maintain strong, long-term relationships with key stakeholders at all levels.

Deliver growth within existing accounts by identifying upsell and cross-sell opportunities.

Conduct regular business reviews with accounts, presenting performance insights and strategic recommendations.

Forecasting & Reporting

Provide accurate and timely sales forecasts, pipeline updates, and performance reporting.

Monitor market trends, customer feedback, and competitor activity to inform strategy and identify opportunities.

Commercial & Contracting

Negotiate competitive and sustainable commercial agreements that deliver value to both the business and the client.

Ensure all contracts reflect current rates, terms, and conditions, in line with company policies.

Brand Representation

Represent the company at industry exhibitions, trade shows, networking events, and client meetings.

Act as an ambassador for the brand, showcasing our current and future hotel portfolio and promoting our values and service proposition.

Other

While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required skills

Proven track record in national account management and new business acquisition, preferably in the hospitality, hotel, or travel sector.

Strong knowledge of the corporate, leisure agents and TMC landscape, with established contacts being an advantage.

Excellent negotiation and commercial acumen with the ability to structure win-win agreements.

Confident communicator and presenter, comfortable engaging with senior stakeholders internally and externally.

CRM experience and knowledge an advantage.

Highly organised with strong forecasting, planning, and reporting skills.

Self-motivated, results-oriented, and comfortable working independently as well as collaboratively.

Flexibility to travel nationally as required.

KPI's

New Business Acquisition

Achieve agreed annual/new business revenue target from newly signed corporate and TMC accounts.

Number of new corporate and TMC contracts signed per quarter/year.

Conversion rate of qualified leads/proposals into signed agreements.

Account Growth & Retention

Year-on-year revenue growth across managed account portfolio.

Retention rate of existing corporate, leisure agents and TMC accounts.

Increased share of wallet within key accounts through upselling and cross-selling initiatives.

Commercial Performance

Delivery of commercially sustainable deals within agreed margin thresholds.

Percentage of contracts renewed at or above previous value/volume.

Forecasting & Reporting

Accuracy of monthly/quarterly sales forecasts versus actuals.

Brand Presence & Engagement

Participation and representation at agreed number of exhibitions, trade shows, and networking events annually.

Number of client meetings, presentations, and account reviews conducted per month/quarter.

Job Type: Full-time

Pay: 45,000.00-60,000.00 per year

Work Location: Hybrid remote in London W6 0NB

Reference ID: B&BRS01