Job Description

Change Please is a social enterprise, we have grown from a small cart selling coffee in Covent Garden in 2015 to an international business. We aim end homelessness in 4 countries, using all the profits from our award-winning coffee sales, sold by our wholesale team to large, often global organisations and by our retail teams at multiple sites.

This and the money raised by our fundraising team, allows us to support people experiencing homelessness by providing barista training, living wage employment, access to counselling, therapy, financial wellbeing and guidance, housing support, and onward employment opportunities with our incredible partners. We are about doing business better.

At Change Please we exist to challenge stereotypes, to breakdown walls and kick open doors for those who may struggle to open them. It's not about handouts, we want to harness the potential within everyone and enable them to be the best version of themselves. We partner with organisations to help them bring their social value pledges to life and enable them to make a difference to people from diverse and marginalised groups and local communities.

We need Changemakers in our team who are passionate about coffee, people, teamwork and making the world a little better. This is a very exciting time to join, we are scaling up and continuing our national expansion in both coffee supply and impact

Role Objective

Enable Change Please to exceed our Sales, Profit and Impact goals through successful management of a portfolio of our key customers.

Responsibilities -

The National Account Manager will have ownership of a range of the Wholesale division's key National and Regional Accounts. This includes our Contract Catering, Multi Site and Wholesale customer base.

Some specific responsibilities will include the below:

- Developing and delivering the Account plans in conjunction with the Head of Wholesale

- Overall P&L responsibility of their allocated account base

- Accurate forecasting of sales and volume, and delivering growth against these targets

- Hosting/representing Change Please at cuppings, trade shows, events, presentations and industry events

- Recommend and implement ways of developing existing business and therefore maximise sales of all product groups by range extension through promotional activity, marketing & training

- Work with clients and machine partners to recommend and facilitate equipment-based solutions

- Some Administration support including ordering of samples/equipment for pop ups, events and new site launches

- Working across all functions of the business to ensure customers are well managed and supported

- Report on planned activity on a medium and short-term basis and review monthly the development of accounts against the sales plan.

- Look for new opportunities to collaborate with clients on social impact initiatives including onward employment opportunities

- Proactively look for and build a pipeline of new business opportunities, following them through, securing new contracts and onboarding new customers

- Completing new business tenders and negotiating pricing/contracts

Sales Strategy & Reporting

- Work with the Head of Wholesale to help deliver business development objectives and top line sales goals across all sectors and to ensure alignment to company ambitions.

- Timely reporting to Head of Wholesale and wider business on delivery against goals.

- Commercial reporting - providing clients with business updates e.g. sales analysis and impact reporting

Service, Support and Administration

- Organising coffee machine movements, ordering of samples for tastings and events

- Support for customer launches including the ability to deliver barista training, dialling in coffee recipes etc.

- Development of relationships with external suppliers to facilitate supply and support of equipment and supporting coffee related products.

- Work with Sales Administrator to ensure all customer orders are fulfilled on time and in full

Key Skills and Attributes

- Proven experience in the sector, including successful management of Head Office relationships

- Strong Commercial Acumen with P&L management experience

- Experience within the coffee industry is preferred

- Experience with Contract Catering customers preferred

- Advanced computer skills; experienced in Outlook, MS Word, Excel and PowerPoint / presentational software.

- Experience using CRM systems to support customer management

- An impeccable standard of written and verbal communication in English.

- Selling, Negotiation & Influencing skills

- Strategic thinking, entrepreneurial and curious by nature

- Ability to work under pressure and to strict deadlines whilst remaining in control and approachable.

- Ability to develop and ensure strong, positive working relationships internally and externally

- Positive and engaging personality, with a hands-on approach

- Accessible and responsive to face to face, phone, written and email communication.

- High integrity consistently meets commitments in a timely and professional manner.

Job Types

: Full-time/Permanent

Salary

: 40000 per year

Schedule:

Monday to Friday

Work Location

: Hybrid with presence in Change Please locations (3 days per week in CP sites)

A note about Change Please s

A job description is an outline of this role, setting out the main responsibilities and the skills, knowledge and experience required. It is not intended to be a complete detailed account of all activities involved. We would encourage anyone who has experience that would match this role and wants to join our movement to get in touch.

Change Please is a fast moving, developing business so roles need to be flexible, and we need flexibility from our latest Change-maker!

Change Please is an equal opportunities employer and, as such, we would encourage anyone, from any background, who feels they can excel in this role to come forward. We would always encourage applications from individuals from diverse backgrounds or underrepresented communities.

Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Benefits:

Additional leave Company events Discounted or free food Employee discount Enhanced maternity leave Health & wellbeing programme
Work Location: In person