Job Description

About the role

We are looking for a Temporary National Account Support Co-Ordinator to support our team, we expect the role to last 3 months, the candidate will have a real can-do attitude who are passionate about delivering excellent customer service and willing to go the extra mile for our customers.


You will be responsible for

Role and Responsibilities:

Ensure specified customer reports are compiled and circulated as agreed. Support the NAMs in the management of menu changes, promotions, route changes and system changes. Liaise as required with all internal departments. Liaise as required with the client, including franchisees, distributors and restaurant managers where relevant. Provide support to the NAMs in their day to day dealings with clients. Cover for the other support roles during absence including export Manage the audit trail of critical documents such as product sheets. Ensure adequate phone coverage in the absence of team members Manage new restaurant openings. Manage allocations. Manage relevant, escalated customer service issues. Analysis of key customer performance factors.

You will need
Are you enthusiastic, committed & driven to achieve effective results and reach all targets? Do you have an excellent polite and professional telephone manner, excellent communication, and IT skills (Excel/Outlook)? Are you able to work well under pressure, take pride in your work with a high standard of accuracy? Do you have an organised and structured approach to your workload and look at ways in which you can work more efficiently?

If you have answered yes to all the above and want to be part of the BEST team, then we may have the perfect role for you.


The main purpose of this role is to support the reporting and interaction between the other Business Development Support Coordinators and National Account Managers / Clients.


About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.


Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.


We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a

Disability Confident Committed

employer and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact

recruitment@bookergroup.com

Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
For more information about us please visit www.bookergroupjobs.co.uk
What's in it for you

The additional Benefits of being part of the BEST team!

10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery) 20% discount on F&F Clothing 10% discount at Tesco Cafe 10% Booker discount Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals 25% discount at selected Burger King restaurants Contributory Pension. 1 year life assurance for all colleagues; or 3 years if you join the pension scheme Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan. An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme * A great holiday package - 29 days pro rata