Job Description

Location:

Hybrid - min 3 days in the office (Edinburgh or Perth)

Salary:

31,415 - 36,050

Salary Band:

1.7-2.1

Hours:

Full Time, 35 Hours

Contract:

Permanent

Directorate:

National Services

Reports To:

Head of National Services

To Apply

upload your CV and cover letter through our BreatheHR portal at https://hr.breathehr.com/recruitment/vacancies/42177

Applications not made through this link will not be considered.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years' experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About the Service

Money and mental health are intricately linked. Mental health problems make it harder to recover from financial difficulty, and financial difficulty can both worsen and prolong periods of poor mental health. That is why our Advice and Support Service provides practical (welfare benefits and debt), emotional (time space and compassion), and social (connection to communities and services) advice and support to people experiencing money and mental health worries.

As a national service our team of 6 offers advice and support to people across Scotland via telephone and email.

About the Role

The role of National Advice and Support Service Manager is instrumental in ensuring that the service we provide to people is consistent, accessible and of high-quality. This role will oversee all operational aspects of the service including leading and coaching the Advice and Support Team to deliver a flexible and person-centred service, and providing welfare rights and debt advice expertise and management oversight of complex case management. The National Advice and Support Service Manager will also ensure the team's performance meets all legal and regulatory requirements, including the standards set out by the Financial Conduct Authority and the Scottish National Standards for Information and Advice Providers, and will build-in quality controls and checks around this including creating and maintaining policies and procedures to allow for the efficient, compliant and safe running of the service.

As well as having responsibility for the operational delivery of the service, this role will also influence and shape the strategic direction of the Advice and Support Service. This will involve working with the Head of National Services to plan and develop a strategic plan for the service and play a key role in communicating this vision both internally and externally, as well as actively promoting the service. The National Advice and Support Service Manager will also develop strategic partnerships, including working with MHUK, and communicate opportunities to work with partners and colleagues from across the organisation.

Establishing effective structures and systems to collect data and track outcome progress will be a central responsibility of the National Advice and Support Service Manager. The postholder will be skilled in data analysis and regularly produce reports that clearly demonstrate impact to a variety of stakeholders

.

Job Types: Full-time, Permanent

Pay: 31,415.00-36,050.00 per year

Work Location: Hybrid remote in Edinburgh EH6 7EZ

Application deadline: 01/08/2025