Job Description

Join us as a Neighbourhood Housing Assistant and help us deliver high?quality, customer?focused housing services across our communities. In this key supporting role, you'll provide essential administrative and coordination support to our Neighbourhood Teams, helping us deliver responsive, effective services to our customers. You'll play an important part in supporting tenancy management, assisting with anti?social behaviour casework, and keeping accurate records that contribute to the safety and compliance of our homes. You'll also be involved in the allocation and letting of homes, ensuring processes run smoothly and in line with local policies.

Who are Codi Group?

Codi is a not-for-profit with a big heart and an even bigger mission. As Wales' largest provider of housing, care, and support, we're here to help people live well, feel supported, and rise to their full potential.


We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people's everyday lives.


With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy--powered by strong partnerships, shared values, and a genuine love for helping communities thrive.


Our name says it all: 'Codi' means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.

About the role

We're excited to be recruiting for several Neighbourhood Housing Assistants, due to growth in the team, across our key localities (based from Cardiff or Newport offices).


This includes:


One permanent role working 2 days per week (15 hours) - Cardiff One fixed?term contract role working 3 days per week for 6 months (Maternity cover) (22 Hours) - Cardiff Two full?time permanent roles (37 hours) - Newport / Cardiff One 30?hour permanent role - Cardiff These roles offer agile working, with a blend of home, office, and site-based activity. A full driving licence and access to a vehicle is desirable.


Day to day, you'll carry out a variety of administrative tasks, supporting low?level ASB cases, acting as the first point of contact for customer queries, completing compliance?related tasks (such as asbestos checks), and managing tenancy changes. You'll also handle minor housing enquiries and provide general office administration support.

Skills and Experience Needed

You will bring experience delivering effective administrative and service support in a fast?paced, customer?focused environment, working confidently with internal and external stakeholders. Strong IT skills, including MS Word, Excel and Outlook, are essential, along with the ability to work collaboratively, use your initiative and contribute to problem?solving. You will take a person?centred, friendly and supportive approach to customer service and be able to communicate clearly and professionally, both verbally and in writing. Excellent organisation, attention to detail and the ability to handle sensitive or challenging conversations with care are key. You will be proactive and adaptable, comfortable working independently as well as within a team, and able to take accurate, reliable notes with confidence.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them.

Pay and Pensions

26,317.00 FTE Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Or, Defined Benefit (DB) 1/80th of final salary for every year of service. 3 x Life Cover linked to pension membership Saving scheme with competitive interest rate Give As You Earn scheme for tax efficient charity donations From 1st April 2026 the option to be either weekly or monthly paid.

Time off and Flexibility

26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service. Flexible working opportunities dependent on role Maternity & Adoption Leave: 20 weeks Paternity Leave: 3 weeks

Wellbeing

Sick Pay, rising with length of service up to 6 months full pay after 4 years. Eyecare: Up to 100 reimbursement towards eye tests and glasses. Free counselling, coaching, wellbeing team, and OH service to all colleagues Annual Health Check Health Cash Plan

Getting Around

Mileage paid at 45p plus 5P per passenger per mile Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility) Cycle to Work Scheme

Personal Development

Continuous professional training and development Leadership development programmes Professional memberships needed for your role are reimbursed Career coaching Support with funding and time for qualifications

Perks and Recognition

Long Service Awards Blue Light Card Eligibility giving discounts at 15,000 brands. Colleague Discount platform

FREDIE

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.


If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact talent@codigroup.co.uk or 0300 373 5262

How do you apply?

If you have the skills and experience required, please follow the prompts to apply now. Interviews are planned for 27th and 28th January 2026 in our Cardiff office, which will consist of an interview and written task.