Job Description

Title: Housing Assistant
Contract Type: Permanent - Full Time - 35 Hours Per Week
Salary: 28,409 - 31,090 per annum (London Weighted salary), dependant on experience
Grade: 4
Reporting Office: Stratford, London, E15 4PH
Working Location: Acton Gardens, W3
Persona: Agile - Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 21st November 2025 - 23:00
Interviews: Will be held on a date to be confirmed
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and ...
Join our Housing Management Team at L&Q
Would you like to join our revamped Housing Management Team as a Housing Assistant and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.
If this sounds like you, we would love for you to apply!
Your impact in the role:

• Supporting the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents.
• Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support.
• Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues.
• Providing cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.

What you'll bring:

• Good at building relationships with people and be able to communicate well with colleagues and residents.
• Able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents.
• Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.
• Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.
• Motivated with a 'can do' attitude by keeping promises to residents.
• Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.

About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click to find out more about L&Q and why you should join us!
#TJ

Skills Required