Job Description

Salary

31,161 - 34,654, up to 39,469 career grade depending on experience

Contractual hours

37

Basis

Full time

Region

South

Job category/type

Housing

Date posted

06/08/2025

Do you take pride in building strong relationships with residents and delivering positive outcomes for tenants?

Are you confident communicating with a wide range of people, and do you bring experience from a social housing background?

We've established a dedicated team focused on Anti-Social Behaviour (ASB) and Neighbourhood Management, working as part of our Housing Residential Services. We're looking for a Neighbourhood Housing Officer to join us in delivering a proactive and effective response to ASB and our neighbourhoods

In this role, you'll be a visible and approachable presence across our estates, dealing with a range of issues including harassment, noise complaints, and tenancy-related concerns. Your proactive, solution-focused approach will help you achieve the best outcomes for our tenants.

You'll play a key role in early intervention and prevention, helping to reduce ASB through clear communication and by setting expectations with residents. When needed, you'll lead on multi-agency responses, supporting victims and working with alleged perpetrators to encourage positive behaviour change.

If you're passionate about making a difference in neighbourhoods and thrive in a collaborative, resident-focused environment, we'd love to hear from you.

What We're Looking For

We're looking for a confident communicator who thrives on building trust and resolving challenging situations.

You approach sensitive conversations with empathy, professionalism, and a genuine desire to make a difference.

You will care deeply about community wellbeing and takes pride in helping people feel safe and respected in their neighbourhoods. Whether you're engaging with residents, working alongside colleagues, or collaborating with partner agencies, you bring clarity, compassion, and a problem-solving mindset to everything you do.

You may already have experience in social housing, anti-social behaviour casework, or perhaps your background is in policing, community safety, or another frontline service. What matters most is your attitude: if you're driven, values-led, and eager to learn, we'll support your development every step of the way.

A full, clean driving licence and access to a vehicle are essential for this role.

What you'll be doing:

Engaging with residents to build positive relationships and resolve issues. Managing tenancy breaches, using informal or formal tenancy action Preparing cases for legal action. Taking witness statements and working with solicitors. Staying up to date with housing regulations and best practice. Using ICT systems confidently and learning new tools quickly. Prioritising a varied workload in a fast-paced environment.

What's in it for you?

31,161 - 34,654, up to 39,469 career grade depending on experience 24 - 27 days annual leave per annum, plus an additional 5 days for 5 years local authority continuous service. Local Government pension scheme Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees). On site parking Hybrid working is available in this role but requires a percentage of the working week to be in the office and the other percent home/remote. Cycle to Work scheme which could save you around 40 percent on cycles and accessories

Please note for business continuity it is essential that if systems fail that staff due to work from home attend the office to work.

About us

With our head office based in Lyndhurst in the heart of the stunning New Forest National Park, the Council is an excellent place to work and thrive. We work together to provide a wide range of highly valued services to our community. We are working on some exciting and pioneering initiatives and projects, including tackling climate change, supporting the Solent Freeport (to unlock significant investment, create thousands of new jobs and level up our important coastal communities), promoting regeneration of our Town Centres and an exciting fresh approach to modern and innovate working through our Transformation Programme

We are proud of our new values for 2024, please watch this short video to find out more LEAF Learning Empathy Ambition Fairness - YouTube

Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC

To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached. If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.

An Enhanced DBS check is required for this role

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Chris Pike on 023 8028 5512 or Chris.Pike@nfdc.gov.uk

Closing date:

20th August 2025

Interview date

: 27th and or 28th August