Job Description

At Midland Heart, our Tenants are at the centre of every decision we make and maintaining tenant satisfaction within our communities is paramount. We're now looking for a Neighbourhood Investment Manager to lead the delivery of estate-based improvements and community-focused initiatives that enhance the quality of our neighbourhoods, promote safety, and support long-term tenancy success in our existing and future intervention scehmes.



In this pivotal role, you'll bring together insight, collaboration, and innovation to shape and oversee projects that improve the places our customers call home. From coordinating environmental upgrades to championing customer engagement, your work will ensure we're delivering services that are responsive, inclusive, and truly value for money.

Your key responsibilities will include:

Delivering a Tenant-Centric Service :

Ensure tenants' views and priorities are central to all decisions, projects, and communications.

Collaborative Working :

Partner with internal teams across property services, tenancy services, and commercial departments to deliver joined-up, effective interventions and community improvement plans.

Enhance Community Safety & Wellbeing :

Help lead on local lettings plans, crime and anti-social behaviour initiatives, and programmes aimed at increasing the feeling of safety and security for residents.

Project & Change Management :

Ensure initiatives remain on track in terms of budget, scope, and timelines, using data to drive improvements for our tenants.

Aid Tenancy Sustainment :

Develop and implement proactive strategies to understand and reduce tenancy failures through targeted neighbourhood, estate, and property interventions.



If you're passionate about creating meaningful change and have a strong background in housing, project management, or community development -- we'd love to hear from you.



Our Ideal Candidate? Please upload a copy of your CV and a cover letter clearly referencing the role you are applying for and linking your relevant experience. Your application should highlight:



Proven experience in estate management, repairs, or environmental services, with experience of delivering service improvements that positively impact customer experience.



Experience of delivering change initiatives or project management experience.



In-depth Housing Management knowledge and experience including supporting people in the community to sustain their tenancy.



Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.



We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).



Interested? See link below to view a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.



We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.