Job Description

Essex County Council are delighted to be advertising the role of on behalf of Castle Point Borough Council. To see full job advert and apply, please click .
Castle Point Borough Council
Castle Point, Essex
Neighbourhood Management Officer
Full Time - 37 hours
Grade 7 - SCP Range 27-31
38,220 - 41,771
Closing Date: 6th November 2025
Castle Point Borough Council is seeking to appoint a dedicated and compassionate Neighbourhood Management Officer, to deliver a resident focussed, data led, performance driven service. We'd like to hear from you if are passionate about creating safe, vibrant neighbourhoods where residents can thrive. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. If you thrive on building strong relationships with residents, ensuring tenancies are sustainable, and helping to shape communities, we encourage you to apply for this role.
Key Responsibilities

• Managing a patch of tenancies, leases and licences, including sheltered housing
• Conducting tenancy audits and neighbourhood inspections
• Supporting vulnerable residents and linking them to vital services
• Tackling anti-social behaviour and safeguarding concerns
• Leading on tenancy changes, complaints and legal proceedings
• Collaborating with internal teams and external partners to deliver high-quality housing services

About You
We are looking for someone who:

• Experienced in housing or customer service
• Skilled in communication, problem solving and partnership working
• Has knowledge about housing legislation, welfare benefits and safeguarding
• Has IT skills and is confident using Microsoft Office
• Committed to equality, diversity and excellent customer care
• Has experience in sheltered housing or similar environments
• Has a flexible attitude to being called upon to work in an emergency or unusual circumstances
• Holds a valid driving licence and has access to transport with business insurance

Not only is this a great role for the right candidate but you also get some great benefits including:

• 27 days Annual leave
• FREE Gym membership
• Membership of the Local Government pension scheme
• Eye test vouchers
• Professional learning development opportunities
• Staff discounts
• Employee Assistance Programme

For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at MLerpiniere@castlepoint.gov.uk
The successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.
The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.
Our values: Trust, Respect, Improving and Learning, and Customer Focus
Castle Point Borough Council is an Equal Opportunities Employer.
Related Documents
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This role is being advertised on behalf of Castle Point Borough Council therefore all applications must be submitted via the website. Please note any applications submitted via the Working for Essex 'apply' button will be advised to reapply via the website.
Please click the link to apply

Skills Required