Job Description

Are you ready to be part of something special? Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. We're thrilled to continue our mission of delivering outstanding service to residents, making it an exciting time to join our team.


At Settle, we're driven by a relentlessly resident focus with a holistic and personalised touch, building trust through unique, community-centred initiatives. We have established strong community ties, enabling us to offer essential services such as mental health support and financial guidance. Our agile approach ensures we adapt swiftly to meet the evolving needs of our residents and neighbourhoods, utilising data insights to stay ahead of trends.


Join us in making an impact and contributing to our ambitious goals through collaborative efforts. Together, we empower residents and provide them with a solid foundation upon which they can build their lives.


Here at Settle we are looking for a Neighbourhood Partner on a 12 month fixed term contract.


At settle we help our customers to stay in their homes comfortably, so they can live the life they choose. We are committed to help people who are struggling to find a place to live by maximising our customer's ability to sustain their tenancies and to provide the opportunity for them to move forward with their lives. You will work collaboratively to provide an accountable and visible demand led resident service that meet performance expectations and be dedicated to supporting our independent living schemes. By managing contacts and making regular visits, you will ensure that residents are well-supported and that the schemes are effectively managed. This hands-on approach will help in building strong relationships and addressing any issues promptly.

Outline of Key Responsibilities...

You will:

Provide practical help, support and referrals to our partner agencies for customers who need support with managing their home and tenancy. Encouraging access to specialist advice where there are factors requiring additional assistance. Monitor and drive improvements in home and neighbourhood standards, ensuring customers can be proud to live in their communities Welcome new tenants to their properties by conducting new tenant visits and assisting existing customers by responding to their tenancy related requests. Respond and investigate allegations of tenancy breaches and anti-social behaviour, offering interventions when necessary and keeping robust notes and evidence for preparation of paperwork for legal action. Organise and attend surgeries, drop in sessions, home visits, meetings and events where appropriate as well as conducting benefit health checks as required.

You will also:

Work closely with internal and external partners making referrals and signposting where necessary to achieve the best outcome for the customer. Ensure all relevant legislation, policies and procedures are adhered to and be able to communicate these effectively. Assess and understand customer data when dealing with individual cases to ensure they are dealt with sensitively, efficiently and effectively. Record and action service delivery activities including agreeing arrangements with customers. Manage a diverse caseload Help customers develop budgeting skills and financial capability, ensuring they maximise their financial entitlements. Work collaboratively with other housing teams specifically on rent arrears and anti-social behaviour prevention

We are looking for someone who has...

A basic must!

Be passionate about the delivery of social housing and thriving communities with an understanding of some of the challenges our customer groups may experience. You will have a caring and enthusiastic approach to provide support to vulnerable customers. Work with customers to deliver high trust, low effort solutions. To have a flexible approach to delivering services and working remotely, able to use your initiative and work independently whilst contributing to team objectives. Knowledge of social housing, tenancy management and welfare benefits Experience of planning, coordinating and delivering 1:1 intervention work Have a full clean UK driving licence and access to a vehicle for work

Able to:

Identify and manage difficult conversations with customers, which could include those causing anti-social behaviour, in financial difficulty or suffering from domestic abuse Be bold in challenging any areas where you see opportunity for improvements, and having the tenacity to drive these through to realisation Work with us to reduce complaints and increase customer satisfaction. Taking ownerships of problems and finding innovate ways to solve Cope well under pressure and manage competing demands. Communicate clearly in writing and verbally with a wide range of customers and colleagues. Be a professional in the sector, achieving professional development through the chartered institute of housing Cope well under pressure when dealing with challenging and unacceptable behaviour Uphold settle values with a robust commitment to diversity

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here's what we offer to our amazing colleagues:

annual salary:

38,331.40 per annum

flexible working:

hybrid and flexible options available (role-dependent)

generous leave:

27 days of annual leave, increasing to 32 days with length of service

family leave:

enhanced maternity, paternity, and adoption leave

pension contributions:

up to 10% from Settle

healthcare cash plan:

for your health and wellness

flexible benefits:

cash towards your heath and wellbeing

development

: excellent personal and professional growth opportunities


And that's just the beginning! We're also thrilled to provide:

fresh fruit Mondays:

keep your energy up with healthy snacks

colleague-led campaigns and celebrations:

wellbeing weeks and charity bake sales

volunteering days

: 2 paid days to give back to the communities we work in

secure parking:

free onsite parking and bike sheds too!

local discounts:

enjoy perks from our community partners

mental health support:

access to counselling sessions and mental health resources

feedback commitment:

we listen to our colleagues and take action

shower facilities:

perfect for those who cycle to work or hit the gym

early finish Friday:

a kickstart to the weekend!

At Settle, we're committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.


Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.


Please ensure you fully answer the questions on the application form.