Job Description

Force
South Wales Police
Role Type
Police Staff
Business Area
Cardiff & Vale BCU
Department
Cardiff & Vale BCU - Communities & Partnerships
Location
Cardiff Central, Cathays
Grade
SC34
Salary
24,309.00 - 28,653.00
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Temporary
Level of Welsh language ability required?
2
Shortlisting Date
17 October 2025
Interview Date
25 October 2025
Closing Date
10/10/2025, 15:00


Job Advert Description



Would you like a career like no other? If so... JoinUs


South Wales Police brings together thousands of people with the same aim - to keep South Wales safe.


We want to be the best at understanding and responding to our community's needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.


We are looking for someone to #JoinUs as a Neighbourhood Policing Support Officer in our Neighbourhood Policing Team, 37 hours per week. The role is temporary as it will be for Maternity Leave cover, commencing in January 2026. Could you be who we are looking for?


About the team/Department you will be joining:


Neighbourhood Policing Team provides targeted communication and engagement with the main purpose of informing and better understanding the needs of our diverse communities. The Neighbourhood Policing Team works in partnership to focus on early intervention, prevention and problem solving against predictable and preventable demand.


About the role and your key responsibilities:


In a multi-functional environment, the role of Neighbourhood Policing Support Officer will involve:


Carrying out general administrative duties which may include: - word processing/keyboarding, formatting documents, co-ordination of office diaries, ordering, mail collection and distribution and filing and storage of information.


Operating associated machinery/equipment which may include associated information systems and telephones, within specialist units/departments.


May be required to monitor allocated department budget.


Receiving and responding to enquiries from customers, including more complex queries relating to area of work.


Providing relevant information on existing departmental procedures, via the phone, via email or face-to-face.


Dealing with straightforward as well as escalated queries and to further escalate more difficult or complex queries.


Interacting with and pro-actively supplying information to community groups and members of the public.


Presenting a positive image and service to both internal and external customers.


Effectively engaging with internal and external customers at all levels, to provide a high-quality standard of service.


Maintaining confidentiality in relation to data protection issues and Management of Policing information (MOPI) standards.


Organising, scheduling and attending events/meetings/resources including equipment, people and systems as directed.


Planning and organising own work and/or contributing to departmental projects.


Co-ordinating with other team members.


Following, creating and amending processes for use by self and others relating to the area of work.


Quality assures processes for use by self and others as directed.


Checking stock levels and requesting supplies when needed. Processing various types of transactions.


Creating, storing, maintaining, retrieving and updating records and data both manually and electronically on local and national systems.


Using and understanding common systems relevant to the area of work to enable manipulation of information and initial investigations of customer queries/problems.


Writing and presenting findings or information, based on a specific brief, to include recommendations and actions.


Gathering and collating research information for self and others and following up enquiries as directed.


What skills and experience do we need you to bring to the role:


Must have a good standard of education to at least GCSE A-C Level, including Maths and English, or be able to demonstrate equivalent skills and abilities.


Must be computer literate and proficient in Microsoft applications.


Must have good interpersonal skills and be able to engage confidently with others.


Must have experience of working within an administrative role.


Must have knowledge of all current social media platforms to extract information and engage with the community.


There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more.


The successful Candidate must be willing to undergo vetting to RV Vetting.


Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis


If you would like any more information about the role, please contact Inspector James Hill on 07795257178