Job Description

Do you have a passion to transform our Lincolnshire Communities?

Do you have a proven ability to inspire and motivate your team?

We're looking for a

Neighbourhood Team Leader

to join us. The ideal candidate will be a dynamic and enthusiastic leader, dedicated to continuously improving service delivery and fostering a One Team approach.



We're offering an excellent salary of

36,801.37

plus some great benefits.



As a

Neighbourhood Team Leader

, you will support, coach, motivate, and manage a team of Neighbourhood Officers and Allocations Officers. Your primary focus will be to ensure that our housing services meet core landlord functions and legislative requirements while maximising rental income and minimising void times.



We offer agile working arrangements, recognising the benefits of flexibility. At the same time, we expect the postholder to spend regular time in our offices in Grimsby and Boston and within our neighbourhoods. This is essential for building relationships, supporting teams and maintaining visibility across the organisation.

What is Lincolnshire Housing Partnership like to work for?

We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.


There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.

Check out our

Youtube

channel to hear some stories of what it's like to work here!

What benefits will I get from working for Lincolnshire Housing Partnership?

An employee wellbeing package worth up to 1200 annually through our benefits partner Westfield Health Great family leave and maternity policies enhancing colleague well-being and retention A Cycle-to-Work Initiative promoting personal wellbeing and environmental awareness Discounted shopping vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme A superb employer salary sacrifices pension scheme with up to 12% paid by LHP 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, let's be there for each other!

What skills, knowledge and experience will I need to be a Neighbourhood Team Leader.

One of the greatest benefits of being a leader in our neighbourhood team is the variety each day brings. Every day presents new challenges and opportunities for you to thrive. Resilience, the ability to work under pressure, maintaining calm in any situation, and being solution-oriented are essential attributes for this role.

Other attributes include:

Ability to drive and access to a vehicle. Experience of working within social housing Up-to-date knowledge of national housing and social policy issues, law, and good practice. Knowledge and experience of performance management and HR processes Demonstratable drive to deliver results through people. Experience of partnership working , relationship building, negotiation, and influencing skills. Proficiency in standard IT applications and data management. Strong organisational and time management skills. Flexibility to work occasional evenings or weekends. Proven experience in leading, motivating, coaching, and developing staff. Experience in conducting appraisals, 1-to-1s, and team meetings. Professional qualification in housing and/or customer service. Please download for full responsibilities and person specification.

What would a typical week as a Neighbourhood Team Leader look like be?

A great benefit of working in our neighbourhood team is, no two days are the same, a typical day may look like:

Motivate colleagues:

Be present with your team, clearing the path so they have everything they need to support our customers. Starting the week with a team meeting to discuss weekly priorities, updates, and any urgent issues.

Review Performance:

Check team performance against targets and KPIs, addressing any immediate concerns.

Customer Visits:

Conduct routine tenancy visits with your team to validate tenancies, check property conditions, and address tenant concerns.

Community Engagement:

Promote and lead on community events or consultation meetings to engage with customers and gather feedback

Reporting:

Handle administrative duties such as updating records, preparing performance reports, and responding to emails.

Health and Safety Checks:

Support your team to perform health and safety inspections, including fire, legionella, and estate checks.

One-on-One Meetings:

Conduct one-on-one meetings with team members for mentoring, coaching, and performance reviews.

Neighbourhood Plans:

Support the delivery of local neighbourhood plans and develop opportunities for local funding.

Collaboration:

Work with other departments to ensure a cohesive 'One Team' approach and address any customer concerns, exceeding expectations

Problem Solving

: Address any tenancy management issues, such as disputes or breaches of tenancy agreements.

Customer Requests:

Ensure all customer requests are proactively carried out to achieve performance levels.

Planning:

Develop and update local neighbourhood plans, focusing on customer engagement and community development

External Liaison:

Liaise with external agencies (e.g., social care, police) regarding customer welfare and behaviour.

Wrap-Up:

End the week by reviewing progress, setting priorities for the next week, and ensuring all tasks are on track.

Please download for full responsibilities and person specification.

What opportunities will I have for progression?

At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.


We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent. The natural career progression route that would be applicable to your role is

Neighbourhood and Allocations Manager.

How do I apply?

If you are passionate about supporting communities, shaping communities and changing lives, we would love to hear from you. Please submit a recent CV and a cover letter (no more than 300 words) detailing why you would be a great candidate for the role.

Finally some key Information

At

Lincolnshire Housing Partnership

, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.



It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at

Recruitment@lincolnshirehp.com

for a friendly chat



Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.



To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References