Job Description

We are currently seeking to recruit a Network Engagement Analyst on a fixed term basis to cover maternity leave to join the team at the Volkswagen Group National Learning Centre in Milton Keynes (Wymbush). We work with all VWUK brands (Audi, Volkswagen, VW Commercial Vehicle, Seat, SKODA and CUPRA, Trade Parts and Accredited Repair Centres) to deliver training to drive network retailer business performance.

Reporting to the Network Engagement Team Manager, the successful candidate will be responsible for analysing relevant performance and learning and development data from VW systems to identify current progress and opportunities to drive overall performance for the National Learning Centre. This involves working alongside two customer-facing teams, Training and Development Specialists (TDS) and Delegate Support Coordinators as well as the wider customer experience team. You will deploy data and insight to report and forecast on our performance, identify opportunity and risk and prioritise engagement with under qualified Investor Groups as well as work on streamlining campaign and reporting activity through simplification and automation. Your focus will be on assisting the Network Engagement Team Manager and wider team to improve the Volkswagen Group Network qualification percentage, achieving the contractual target of successful qualifications and course utilisation and provide high quality and timely responses to requests for assistance from the network.

This is an exciting opportunity to join the UK's No.1 automotive manufacturer in a vital role which will help drive current and future success of the National Learning Centre's retail training programmes.

Key Responsibilities

Working with the Network Engagement Team Manager and TDS team, you will analyse investor feedback and performance data to identify opportunities and risks, provide detailed reports and propose the necessary actions to address underperformance or highlight opportunity. You will create and maintain a performance forecast, distributed to all relevant stakeholders. You will be the guardian of report requirements for the team, identifying requirements for new reporting and creating briefs for the reporting team to build into our business intelligence tool. You will monitor existing reports to ensure that they continue to provide the correct insight in the right format to support changing business needs. You will be the go-to resource in the team for all ad hoc scenario based re-planning of activity in response to changing business needs Working with the teams you will identify and coordinate activity that simplifies and automates our outbound contact campaigns, our reporting and, where possible, our inbound contact management You will build and maintain excellent relationships with the wider customer experience team and Brand teams to drive engagement, support business initiatives and provide insight on network engagement.

About You

Previous experience in a business analysis function or role where this is a predominant requirement. Commercial awareness, critical thinking and ability to make decisions and implement at pace. Highly numerate with experience of performance analysis, scenario planning and forecasting as well as creation of data driven strategic planning. Excellence in creating high quality reports and presenting them to stakeholders with recommendations. Range of experience in using tools to build reports, analyse data such as Excel Power Queries, MS Power Automate, Power BI etc. Confident to be able to influence stakeholders through presenting information and insight. Self-motivated and results driven. Highly adaptable with high resilience and an advocate for change. Confidence to challenge the status quo and have the resilience to be challenged. Excellent communication skills. Excellent organisational skills. Understanding/experience of motor trade retail (Desirable). Understanding/experience of learning & development service provision (Desirable).

Our Calex Core Values

We are looking for an individual who aligns with our company core values:

Caring & Supportive Open & Honest Welcoming & Inclusive Collaborative & Inspiring Enjoyable & Rewarding Flexible & Adaptable Accountable & Reliable Healthy & Sustainable
If, like us, you strongly believe in learning that impacts personal and business performance, we'd love to hear from you.

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.

Stage 1 interviews shall be conducted via Teams on Friday 16th January 2026.

Successful candidates shall be invited to attend a stage 2 face-to-face interview (MK8 8DF) on Thursday 22nd January 2026.

Salary & Benefits:

Up to 37,000 dependant on experience. Car allowance of 328.50 per month (total 3942 pa). 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract:

Fixed Term / Full Time

Working Hours:

Monday to Friday / 40 hours per week

Place of Work:

VWG National Learning Centre, Wymbush, Milton Keynes.

We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change. There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.

Pre-employment Checks:

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment:

The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship:

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.

Job Types: Full-time, Fixed term contract

Pay: Up to 37,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Work from home
Work Location: Hybrid remote in Milton Keynes MK8 8DF