Job Description

Job Summary

You will be responsible to manage, scale and maintain the growth of Network infrastructure and support customer escalations from the service desk.

This is a hands-on role where you'll lead and take part in projects.

You should have at least 3 years' experience in a similar capacity within an ISP environment.

Responsibilities

Monitor and maintain network infrastructure resilience and reliability Suggest improvements to network performance (capacity, scalability and resilience) Review and improve B2B technical solutions, such as multi-tenanted customers. Work with Customer Support Team Lead with technical handover guides for new/existing products Able to assist the Customer Service Team (CST) with incident investigation where applicable to core network Resolve issues escalated from CST. Ensure all change activity on the Core Infrastructure platforms adheres to internal Change Management policies Perform technical assessments, testing, and proof of concept to validate new designs Willing to travel for remote network deployments/maintenance when required. (DC & Exchanges & Cabinets) Contribute to improvement of processes within the department Support RFIs/RFPs for new technology and services Build successful relationships with other teams across the business Work up and down the organisation and influence others to achieve desired results Automate tasks and monitor their effectiveness

Essential skills

Experience in supporting carrier grade network infrastructure A varied background working in an Engineering and/or Design team Knowledge and experience with network technologies (routing/switching/security) - L2 and L3, 8021Q/QinQ, Routing protocols Experience working in a multi-vendor environment (Mikrotik, Dasan, Cisco) Experience with network diagnostic, monitoring and analysis tools Working experience of optical transmission equipment (transceivers, GPON)

Desirable skills

Experience of running a team Experience in setup and managing Peering and Transit peers including Capacity Management Exposure to Cloud platforms (SaaS, IaaS) Fortinet NSE 4/7 certified Excellent understanding of UK access products including Openreach EAD and Optical transport including DWDM. AWS experience Understanding of emerging network technologies including SDN, SD-WAN and automation technologies Understanding of ISP systems stack - RADIUS, SMTP, DNS. Openreach FCP, EBD and Cablelink Working with -48VDC Telco Power Systems XGS-GPON, GPON exposure, any vendor. Good operational knowledge of Linux OS SNMP application experience e.g. PRTG, Nagios, Solarwinds, Observium, Cacti WiFi experience

Role specifics

Core hours of Mon-Fri 0900 - 1730 On occasion to support out of hours project deployments Be part of an on-call rota for critical core outage. Provide onsite support for critical incidents and network maintenance (Newcastle, Liverpool, York)
Job Types: Full-time, Permanent

Pay: 40,000.00-60,000.00 per year

Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Warrington WA3 7BH