Job Description

Northumbria Healthcare NHS Foundation Trust provides health and social care services in acute and primary care settings, community hospitals, and care centres, through the 11,000 employed staff. The Trust spans over two counties of North Tyneside and Northumberland, and has a main WAN MPLS between the main hospitals in those regions.



Northumbria Digital Services team provide, IT services to all of the Trusts directorates, departments and subsidiaries and this role is to support the team to ensure the campus LAN, WAN and Wi-Fi services are correctly designed, implemented, secured and supported to match the digital delivery needs and ambitions of the Trusts digital strategy.



Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.



Responsible for the management and performance of client network infrastructure LAN/WAN, WLAN and DC, providing pro-active support to ensure maximum availability of service in line with Trust service level agreements.



To be a point of escalation through the network operational team, from the digital services department and the Network technician, engineer and associate roles.



NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.



Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.



To provide support for the Trust's Wide and Local Area Networks in conjunction with the Network Team Lead. Provide infrastructure support to ensure high availability, security and usability of the LAN/WAN that is transparent to users. To assist in the development of the data and voice network in line with the Trust policies. Maintenance of networked systems and, where appropriate, resolve or assist in troubleshooting any problems with those systems. Troubleshoot and triage all initial network related issues that occur trust wide. To assist with the installation of cabling throughout all of the client sites. To document data and voice network infrastructure as it is developed and maintained. To provide support to assist in the resolution of service desk incidents to agreed service levels. To ensure the effective operation and regular testing of telecommunications infrastructure services and systems. To work closely with those responsible for telecommunications operations, particularly the Contact Centre, Switchboard. To participate in the out of hours on-call rota. * Demonstrate to core values and behaviours of the Trust.