Job Description

Job Title:

Network operations manager

Reports to:

Transport Manager

Shift Pattern:

Monday-Friday (40 hours a week)

Salary:

35,000

JOB PURPOSE:

The purpose of this role is to effectively manage the Pallet Network operation, inclusive of customer service, delivery service, profitability, efficiencies and safety of the operation.

This role is also expected to support the overall function of the Transport Department and support the Transport Manager with compliance and reporting.

KEY ACCOUNTABILITIES:

Brief Drivers Ensure Vehicle scanning is accurate Plan and route second runs Ensure delivery ETA's are complete and accurate Ensure delivery POD's are complete and accurate Assist with the management of the internal charging mechanisms such as ADR's Ensure all additional revenue streams are kept up to date, for example redelivery charges Ensure proper feedback of any complaints or operational challenges to the sales team. Ensure a proper handover is given to the afternoon team Customer KPI reporting Monitor customer deliveries Dealing with inbound calls Dealing with customer queries Booking deliveries in with multiple delivery points Process invoice queries General administration duties
Health & Safety:

To ensure you follow safe working practices. To promptly report all accidents and incidents to your line manager. To assist in accident investigations as necessary. To ensure that housekeeping standards are maintained. To adhere to relevant site rules, QEHS policies and procedures including quality procedures, HACCP, safe systems of work and environmental controls.
Communication:

To have good communication skills and ability to liaise verbally confidently with employees and Management. To listen carefully to instructions. To keep your Manager up to date with any work issues that may affect deadlines.
Flexibility and Ad-Hoc:

To be flexible to work on a variety of duties and locations as required. To carry out any other task that is reasonable and within your skill set as business needs dictate.

KNOWLEDGE, SKILLS, EXPERIENCE

Excellent customer service skills Experience within the transport industry preferred Experience of working in a Pallet Network would be ideal Effective communication skills with a professional approach Excellent administration skills Attention to detail Organised, able to prioritise and multi-task IT literate, competent in Microsoft packages Team player, self-motivated, flexible and confident
This job description is intended as a guide to the type of role the job holder is expected to perform. As the nature of our business can vary with changes in customer requirements and operating procedures, the outlined tasks are the key duties of the role, but it is understood that the job holder will undertake any function in which is reasonable and within their skill set. If in time, significant changes to the role are experienced, a new will be issued.

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Benefits:

On-site parking
Work Location: In person