Job Description

This is a Field Based, Multi site role covering Newcastle to Norwich


Are you a highly influential and inspirational leader? Do you champion clinical excellence, nurture brilliant teams, and support your teams to feel empowered to thrive? If you are passionate about developing people, elevating standards and creating environments where teams can do their best work, this could be the perfect next step in your career.

What You Will Be Doing

Strategic Leadership

Support Medivet's growth and partner?conversion strategy, helping us reach 90% partner?led practices by 2027. Work closely with Finance on budgeting, monthly performance reviews and Capex business cases. Foster collaboration across the network, championing fair use of the hub?and?spoke model. Partner with Facilities/Property teams to deliver Pride in Clinic initiatives.

Operational Excellence & Client Focus

Conduct regular site visits to review performance, identify opportunities and support Lead Vets and Branch Partners. Ensure schedules and appointments are optimised for client care and colleague wellbeing. Act as a trusted point of contact for clinic leadership teams, ensuring continuity of support. Oversee stock management processes and drive improvements in material margin. Ensure Ops Support Managers deliver strong operational plans with a 100% client?focused mindset. Support clinics in resolving complaints promptly and professionally.

People Leadership & Development

Coach, develop and inspire Branch Partners, Lead Vets and Ops Support Managers through regular 1:1s, performance reviews and tailored development plans. Cascade key communications and lead the implementation of change across your network. Manage complex ER cases, using peer support and coaching to prevent recurrence.

Recruitment & Talent Attraction

Lead the recruitment of Branch Partners and development of Lead Vets, supported by Ops Support Managers. Build strong internal talent pipelines and ensure clinics are resourced for success. Review recruitment progress monthly and approve new roles in Workday.

Governance & Compliance

Approve restricted drug requests and review refund reporting for anomalies. Ensure robust Health & Safety practices across all clinics, including Evotix risk reviews. Support clinics in meeting PSS, RCVS, BVA and VMD compliance standards. Champion clinical governance, quality improvement initiatives and patient safety standards. Approve maintenance requests above clinic thresholds.

What You'll Bring

You'll be an inspiring leader who thrives in a people?focused, fast?moving environment. You know how to bring out the best in others, build strong relationships and create a sense of shared purpose across multiple clinics. Most importantly, you care deeply about supporting teams to deliver exceptional care for pets and clients.


You'll bring:

A solid understanding of veterinary clinical operations, including planning, resourcing and the realities of practice life. Proven leadership and coaching skills, with the ability to motivate and develop clinical and operational teams across multiple sites. Excellent communication and influencing ability, building trusted relationships with Lead Vets, Ops Support Managers and partners. Strong commercial awareness, using data and insight to guide decisions and support sustainable growth. Great organisational skills, balancing priorities and maintaining consistency across a busy network. A proactive, solutions?focused mindset, confident in problem?solving, decision?making and driving accountability. Confidence with operational systems, including Microsoft Office, Workday and other management tools. Experience managing people and HR processes, with the ability to coach for performance and support complex cases. Awareness of compliance, Health & Safety and quality frameworks, ensuring clinics operate safely and meet regulatory standards. A full UK driving licence to support regular travel between clinics

Why Join Medivet?

You'll be part of a supportive, forward?thinking organisation that invests in its people and believes in continuous improvement and shared success. You'll have the autonomy to shape your network, the backing of a strong central team, and the opportunity to make a meaningful impact on colleagues, clients and pets across the UK.


If you're ready to lead with purpose and help shape the future of veterinary care, we'd love to hear from you.