Job Description

Role Overview

We are looking for a skilled

Network Security & IT Support Engineer

to join our growing team at 39D Managed IT Support Services. This role combines

proactive cybersecurity management

,

technical support

, and

infrastructure optimisation

to help deliver world-class IT services for our clients.
You will be key in

protecting client networks

,

resolving technical issues

, and

implementing security best practices

-- ensuring our clients' IT "just works" while supporting our business growth targets.

Key Responsibilities1. Network Security & Cyber Protection

Configure, monitor, and maintain

firewalls, EDR solutions, and VPNs

(including IPsec, SSL, and site-to-site tunnels). Conduct

vulnerability scans

and implement

patch management

for client environments. Review firewall logs, IDS/IPS alerts, and Microsoft 365 security reports, taking immediate remedial action where necessary. Support

cybersecurity awareness training

for clients. Implement

backup and disaster recovery

strategies, testing recovery procedures.

2. IT Support & Service Delivery

Provide

2nd/3rd line support

to clients remotely and onsite, ensuring tickets are resolved to SLA. Troubleshoot and resolve issues across

Windows Server, Microsoft 365, and cloud services

. Assist with the deployment and maintenance of client infrastructure (servers, switches, routers, Wi-Fi, and VoIP systems). Manage onboarding/offboarding of client users, including security access and permissions. Maintain and update documentation in the CRM and IT asset management system.

3. Project Implementation

Work on infrastructure upgrade projects including

network installations, cloud migrations, and VoIP rollouts

. Assist in designing and delivering

secure network architectures

for new and existing clients. Support the sales team with

technical pre-sales advice

and solution design when meeting prospective clients.

4. Contribution to Business Growth

Identify and recommend upsell opportunities (cybersecurity upgrades, hardware replacements, new services). Provide feedback on recurring client issues to improve service packages. Contribute to

client satisfaction

and retention, helping to grow our monthly recurring revenue.

Skills & ExperienceEssential:

Minimum 3 years in IT support (2nd/3rd line) and networking roles. Strong understanding of

firewalls (UniFi, Mikrotik, EdgeRouter, Fortinet)

and VPN configurations. Experience with

Microsoft 365 administration & security

. Solid understanding of

network protocols, VLANs, routing, and switching

. Cybersecurity knowledge (EDR, MFA, phishing protection, compliance requirements). Excellent problem-solving skills and customer service focus.

Desirable:

Certifications such as

CompTIA Security+, CCNA, Microsoft Certified: Security Administrator, or similar

. Experience with

penetration testing tools

and security audit processes. Previous work in an MSP environment. Familiarity with

hardware-as-a-service

and recurring revenue models.

Personal Attributes

Self-motivated with a passion for technology and security. Strong communication skills, both technical and client-facing. Commercial awareness with an eye for spotting service improvement opportunities. Organised, proactive, and able to manage multiple priorities.

Benefits

Competitive salary + bonus scheme linked to business growth. 25 days annual leave + bank holidays. Company-funded training & certifications. Flexible working where possible. Opportunities to work on exciting projects with cutting-edge technology.
Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Company pension Flexitime Free parking On-site parking Paid volunteer time Sick pay
Licence/Certification:

Driving Licence (required) CompTIA Network+ (required) CompTIA Security+ (required)
Work Location: In person