Job Description

International SOS is the world\'s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO\'s and governments around the world.

About the role

We are currently recruiting a Network Services Manager to coordinate and oversee the development, management and maintenance of International SOS\' network of Medical, Security, Aviation and Logistic providers across Northern Europe, ensuring the highest level of quality, partnership and cost containment is achieved for Intl. SOS clients across all Business Lines and Programs and to support Business development.
This is your opportunity to use your outstanding business acumen and interpersonal skills in a role based in Chiswick, London as part of a supportive team.

Key responsibilities

This role is responsible for managing our proprietary network of providers, which are a core group asset and an essential part of our value proposition, supporting many products and services across all business lines within Intl.SOS. You will collaborate closely with medical, security and aviation experts to ensure the network in the assigned territory fully supports the needs of our clients, as well as local programmes.

Network Development, governance, and quality

• Close collaboration with operations, medical, security and aviation experts to ensure the network in the assigned territory fully supports the needs of our clients and local programmes
• Draft, execute and maintain country specific credentialing requirements as a baseline for credentialing providers in the territory.
• Conduct provider and location assessments - onsite and remotely - as required and ensuring network trips are used to maximize commercial and relationship development opportunities.
• Prepare and execute a Local Network Development Plan with clear objectives and targets, and report on outcomes in alignment to Client, Regional and Group priorities.
• Ensure that the provider and location database is kept up to date

Providers Relationship Management

• Maintain direct longstanding relationships with providers, including negotiating terms & conditions and discounts, and formalise these through signing written agreements to ensure good collaboration and outcomes.
• Develop commercial opportunities and outcomes with key strategic providers.
• Investigate quality related issues related to or coming from providers, engaging with all the relevant stakeholders to find short and long-term solutions.
• Monitor provider payment trends with Finance to ensure providers are paid in a timely manner.

Business Support

• Work with the relevant departments to ensure the appropriate network is in place and to support complex Operational Case Management as required.
• Support Learning, Development and Quality to continuously increase the quality of the network and the enablement of the staff on the Assistance Centre.

About you

• University graduate or equivalent qualification in Healthcare Management or Business Administration
• Typically around 5 years working experience with demonstrated understanding of B2B dynamics and requirements. Knowledge in medical network and/or healthcare management desirable.
• Good business acumen with ability to negotiate with providers.
• Intermediate knowledge of MS Word, Excel, PowerPoint and Outlook including basic data analytics.
• Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders
• Experience in CRM/database management, healthcare management, business planning, or operational analytics, is desirable.
• Excellent written and spoken English (other European languages desirable)

Benefits

-Structured career development track, with opportunities for progression and advancement
-Private healthcare, dental cover, pension scheme, life insurance, paid volunteering day
-Subsidised staff cafeteria and free tea, coffee, and fruit
-Discount schemes (Cycle2work, season ticket loans, gym discounts)
-Access to our Employee Assistance & Employee Support Programme
-Access to Chiswick Business Park Enjoy Work events

#EUROPE #LONDON #LI-HYBRID

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer\'s Institute (TEI) for 2023.

International SOS