Job Description

About us

Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based, and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service.


The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people, and adults. Many of our services are commissioned by the NHS, Local Authorities, and schools, and include services for NHS staff. Others are accessed by members of the public who pay for them privately, through medical insurance, or through our charitable arm.

The role

We are looking to employ an experienced administrator to work alongside our clinical teams who provide Neurodevelopmental Assessments and other commissioned services. The successful candidate will be required to provide comprehensive administrative services, including dealing with both incoming and outgoing telephone calls, booking appointments, managing inboxes and general office duties.


The post holder will need to work flexibly to help Oakdale meet, and overcome challenges, and be able to embrace change with enthusiasm. The successful candidate r will contribute towards the growth and positive reputation of the Oakdale Centre, its success and development, and most importantly the health and wellbeing of our clients.


The post holder's duties will include:

Coordinating Oakdale's activities undertaken within clinical services Processing case administration and client information according to Oakdale's processes Taking client information and enquiries Arranging appointments Managing therapist's' diaries Inputting information into our client database Typing and sending letters and appointment emails Establishing and maintaining a room booking and coordination system Inbox management To be an integral member of the Oakdale team and contribute to its positive reputation and development To undertake any other reasonable duties as may from time to time be required Supporting Oakdale's clinical and management teams To comply with the requirements of the Centre's policies and procedure

About you

Essential:

A minimum of 1 year of recent administration experience Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues High level of attention to detail Able to work on own initiative and to tight timescales in an often fast paced environment Responsible, trustworthy and reliable A team player with a positive and can-do attitude Proactive, organised, methodical, adaptable and strong attention to detail The ability to build effective relationships, inspiring trust and confidence within the organisation and externally High level of personal and professional commitment Experience using a range of IT systems and packages including databases Knowledge of data protection and confidentiality

Desirable:

Experience of using Google Workspace

What we offer

Salary:

26,000 - 28,000 (FTE)


In return for the hard work and dedication from our teams, we offer the following benefits:

21 days annual leave plus bank holidays (rising after length of service) Enhanced Occupational Sick Pay (OSP) Enhanced pension Cycle to work & enhanced car schemes Simplyhealth Programme including Employee Assistant Programme, GP and priority physiotherapy access Fully funded flu vaccines Employee discount scheme Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV's, fitness trackers and more A supportive culture that values work-life balance including agile working and the option to apply for flexible working from day one. Ongoing CPD (internal & external) - we work with experts to bring high-quality CPD to our teams, to help further their skills and knowledge and improve the support we provide

Interview Process

Please note that this role will involve a two-stage interview process. The first stage will be an initial interview conducted via online video call. Successful candidates will then be invited to attend a second-stage interview in person at one of our centres.


Interviews: First round of interviews will be held Monday 2nd February.

Company Overview

At Oakdale, a leading private mental health service provider, our people are at the heart of everything we do. We're more than a team - we're a community of passionate, talented professionals committed to delivering excellence in mental health care, case management and service development