Job Description

Key details


Location: Jamaica Street, Edinburgh
Department: Lettings
Reports to: Lettings Director
Hours of work: 37.5 hours, Monday to Friday, 09:00 - 17:30


About the role


Rettie have established a strong presence in the lettings sector in both Edinburgh and Glasgow, dealing with the letting and management of homes for the private landlord. Due to the continued growth of this aspect of our business, and our strategy to expand the services offered to continue to grow the lettings portfolio, we are now seeking a New Business Coordinator.


The successful candidate will work closely with their colleagues in the new business team, ensuring prospective client leads are proactively converted from new business opportunities to managed clients with active portfolios.


You will be responsible for preparing properties for management by onboarding landlords, ensuring their properties have met all necessary safety requirements and the resulting certificates and associated paperwork are received and recorded on our Reapit database.


You will deliver administrative tasks by way of diary management, dealing with telephone and email enquiries, ensuring new business correspondence is actioned in a prompt and efficient manner, meaning our clients are receiving an exceptional customer experience.


Upon completion of the onboarding journey, you will work collaboratively with the Portfolio Managers to hand over the property, providing a clear understanding of the client and property particulars.


Key responsibilities


Managing Administration - Supporting the Lettings Valuers in the administration of all aspects of the onboarding of new Landlords


First point of contact for inbound calls and inbox enquiries.
Liaise with new landlords throughout the onboarding process.
Effective management of all valuation appointments.
Diligent management of keys and the authorisation of access
Ensure all safety and compliance certificates are instructed.
Efficient and diligent processing of invoices for initial safety and compliance certification.
Efficient administration of utility notifications and the accurate processing of void period costs, collaborating with the accounts team to ensure prompt payment.


Maintaining Company and Operational Standards - to ensure standards are met and a continuous learning approach is adopted.


Follow and comply with all company policies and procedures.
Take responsibility for and adopt a proactive approach to learning and personal development
Ensure professional behaviour supports and reinforces the values of the Rettie brand.
Attend all compliance and other company training as required.


Key requirements


Essential


Full, clean driving licence


Proficient in the use of IT systems, including MS Word, Excel, Outlook
Experience in a customer service or sales role
Confident in administrative tasks
Desirable
ARLA or equivalent


Familiar with the Edinburgh lettings market
Experienced in the use of Reapit property software


Competencies


Customer-focused
Self motivated
Multi-tasking
Effective under pressure
Team work
Effective communicator


About us


When you join Rettie, you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.