Job Description

Job Summary

This is a key client-facing role, ideal for someone who thrives on delivering outstanding customer service. You will be the first point of contact for all new client enquiries - whether by phone, email or online. Your role is to gather initial details, build rapport, provide reassurance, and ensure that every potential client feels valued from the very first interaction.

Key Responsibilities:

Handling all new enquiries with warmth, professionalism and efficiency Taking accurate initial details and understanding client needs Providing tailored quotes or directing enquiries to the appropriate member of the team Following up on enquiries to ensure excellent client engagement Maintaining accurate records of leads and conversions Supporting the wider business development and marketing efforts as needed

About You:

A natural communicator with a confident and friendly phone manner Strong organisational skills and attention to detail Ability to work independently and as part of a supportive team Previous experience in a customer service, sales, or front-of-house role (legal or professional services background an advantage) Tech-savvy with good working knowledge of email and CRM systems

Why Join BWS Law?

Be part of a progressive, modern law firm with strong local roots Work in a supportive environment where client care is genuinely valued Opportunities for training and career development Friendly team and central Loughborough location
Job Types: Full-time, Permanent

Pay: 22,500.00-24,000.00 per year

Schedule:

Monday to Friday
Work Location: In person