Job Description

Job Introduction

About Woodgate & Clark

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK's leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe's market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.


To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.

The Person

As a New Claims Administrator you will be responsible for receiving, checking, and entering new claims into the database ensuring first contact is made in line with SLA's and specific Client requirements.

Responsibilities

The responsibilities of the new claims administratorinclude (though are not limited to):

Receive new claim instructions by telephone and e-mail, obtain and record all relevant information to bespoke template. Monitor 'new claims' mailbox for new claims notified in accordance with agreed SLA's. Review, validate against Client sheet and record new claims received in claims monitor database. Make initial contact with relevant party(s) and obtain further information as to nature and extent of loss in accordance with SLA's. Validate new claim to database allocating to appropriate resource and issue new claims instructions to resource and acknowledgement to all relevant parties. Review daily any missing or incorrect data and upload as necessary in accordance with daily exception report. Review weekly and monthly and correct any inaccuracies on Client MI bordereaux. Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.

Competencies

Customer focused with relevant experience Able to handle initial enquiries and make informed decisions on the next stage of the process Provide a quality service to both internal and external customers Team focused - working with colleagues throughout the business Proactive - responding to daily workloads as dictated by customer requirements Compliance - making sure KPI's and SLA's are met Manage and respond complaints and compliments Achievement of targets Ability to work in a fast paced environment

Personal Characteristics

Ability to work on own initiative Ability to demonstrate attention to detail Ability to work as an individual and as part of a team Excellent customer service and communication skills A positive attitude and a proactive approach to solving problems Able to co-ordinate a variety of actions concurrently Ability to work to given targets

Education and Qualifications

Insurance knowledge and experience would be beneficial Strong communication skills both written and verbal Excellent customer service, organisational & communication skills

Please not be have one permanent role available and one 12-month FTC role available.