Job Description

About Us

Kinetic Law is a fast-growing and modern law firm specializing in personal injury. We pride ourselves on delivering excellent client service and creating a supportive, high-performing environment. We are now looking for a motivated individual to join our New Claims Team, with additional administrative responsibilities.

The Role

This is an exciting opportunity for someone who thrives in a busy environment and enjoys speaking with clients. The role involves handling new claim enquiries, providing initial case screening, and offering admin support across the department.

Key Responsibilities:

Handling incoming calls from potential clients and gathering initial claim information Assessing whether claims meet the firm's criteria and referring them to the relevant teams Updating case management systems accurately and promptly Managing email inboxes and responding to client queries Providing general administrative support to the pre litigation team. Working efficiently to ensure a smooth onboarding process for all new clients Delivering excellent customer service at all times

Skills & Experience:

Strong communication skills and a professional telephone manner Excellent organisation and attention to detail Ability to multitask and manage time effectively Confident using IT systems and learning new software quickly Previous experience in a customer service or admin role (legal experience is beneficial but not essential) A proactive, positive attitude and willingness to support the wider team

What We Offer:

Competitive salary Supportive, collaborative team culture Birthday day off after 1st year of service Ongoing training and career development Pension scheme and other staff benefits Annual awards at our end of year party
Job Types: Full-time, Permanent

Pay: From 23,000.00 per year

Work Location: In person