Job Description

About Us

Belmont Solicitors is a law firm specialising in road traffic accident personal injury claims. It is a multi-national practice with offices based in Glasgow, Scotland and Preston, England.

We are expanding our New Claims Team in Preston and are looking for a proactive and organised New Claims Advisorto join our team.

The Role

As a Claims Advisor in our team, you will:

Take initial details from potential clients regarding their accident, injuries and losses.

Explain the Firm's Terms and Conditions as well as the claims process, obtain signed paperwork from clients and verify their identity.

Carry out relevant vehicle, insurance searches and accident location checks.

Submit claims in a timely manner and with accuracy to the Third-Party Insurers.

Deal with both English and Scottish claims.

Provide excellent customer service.

Attend to claims efficiently and accurately.

Liaise with clients and other Third-Parties efficiently and politely.

Maintaining up-to-date spreadsheet and case records.

Ensuring compliance with regulatory and firm procedures.

Providing regular updates to management on the progress of their claims.

This is a

fully office-based role

, requiring excellent organisational and communication skills, and the ability to work efficiently in a busy legal environment.

Working hours are generally 9am - 5pm. However, the role may require the applicant to work some Saturdays and on occasions, until 6pm. Any additional hours will be reflected in pay.

Requirements

Strong phone communication skills and the ability to manage client relationships professionally. Ability to work effectively, prioritising tasks and meeting deadlines, to ensure claims are opened and processed efficiently. Excellent attention to detail and administrative skills. Proficiency in MS Office

Desirable skills

Previous experience as a Claims Handler, Legal Assistant or a similar role in personal injury or RTA claims.
Proficiency using the case management system Proclaim.

Good knowledge of pre-litigation RTA procedures and documentation.

What We Offer

Competitive salary. Training and professional development opportunities. Supportive and friendly office environment. Opportunity to develop a career in law.
Job Type: Full-time

Pay: From 25,000.00 per year

Work Location: In person