Job Description

About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. We have recently been awarded Outstanding to work for by Best Companies 2025.
The Role
Start Date: 1st September 2025
Location: South Manchester / Hybrid (50% remote after probation)
Salary: 13.13 per hour + uncapped commission (avg. 200/month, with top performers earning 300 - 400)
As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood.
This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months!
Responsibilities
Deliver a 5-star client experience from the first contact
Respond to enquiries by phone and email with professionalism and empathy
Gather essential information to assess the validity of claims
Maintain accurate client records using our case management system
Collaborate with a high-performing team to ensure every enquiry is handled efficiently
Person Specification
Outstanding communication and listening skills
Confidence in handling sensitive conversations
A friendly, professional, and proactive approach
Strong IT and organisational skills
A desire to learn, grow, and succeed
Ability to build rapport and gain client commitment
A team player mindset
Salary & Hours
Base salary of 13.13 per hour + uncapped commission (avg. 200/month, with top performers earning 300 - 400)
Working Days
Shifts will follow a rotation of early and late shifts during the week as below.
Early Shift: 08.30 - 17.00 (8:30 - 16:30 on Friday)
Late Shift: 12.00 - 20.00 (11:30 - 19:30 on Friday)
Weekends/Bank Holidays 10:00-18:00 (1 day in 3 weekends with time off in lieu)
Benefits
Hybrid Working
3/2 hybrid working pattern after probation.
23 Days Holiday
Rising to 26 days, with time in lieu for any bank holidays worked
Extra Holidays
3 holiday buy backs and an extra day for your birthday after service length requirement.
Looking After Your Health
Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
Looking After Your Well-being
24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
Work Life / Balance
Active social committee with generous departmental and firm-wide social budget.