Job Description

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About the Role

As New Homes Manager, you'll be responsible for leading the delivery of our pre-tenancy, end-of-tenancy, allocations and lettings services. You'll ensure our homes are let fairly and consistently, with the customer at the heart of every decision. You'll also play a key role in shaping our housing strategy, developing local partnerships, and driving continuous improvement across the service.

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Key Responsibilities

Lead and manage a team of New Homes Coordinators and Voids Administration Officers. Deliver a high-quality, customer-centred New Homes service aligned with Bron Afon's values and corporate plan. Develop and maintain strong partnerships to support sustainable housing solutions. Oversee performance frameworks to recognise excellence and address underperformance. Ensure services are intelligence-led, responsive to customer needs, and future-ready. Collaborate across teams to improve property management practices and governance.

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About You

You'll be an experienced housing professional with a strong track record in team leadership, service development and partnership working. You'll bring a proactive, people-first approach and a passion for delivering great outcomes for customers and communities.

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What We Offer

A supportive and inclusive working environment Opportunities for professional development Flexible working arrangements The chance to make a real difference in people's lives

For an informal chat about the position, please contact Jayne Carey (Community Housing Manager) 07528 965180 or jayne.carey@bronafon.org.uk.

Please take note of the following dates:

Pre-interview informal chat on Microsoft Teams - Monday 08 September 2025

Expected date of interviews (in person) - Wednesday 10 September 2025

We are currently running a pilot of working a 4-day week (4DW). To find out more about how this works for us, you can read the attached 4-day week information leaflet.


As well as the work4 pilot, the attached leaflet gives you an overview of the benefits that we offer.

Before uploading your CV, please remove all personal details (Name, address, etc)

We make a difference in people's lives every day. As an organization that's owned by the local community, we feel proud of our achievements since 2008 whilst recognizing that there's much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community.


We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.