Job Description

Join Our Team as a New Patient Sales Team Member - Fertility




About the Role


We know that starting a fertility journey can feel like a big step--and that's where you come in. As a New Patient Sales Team Member, you'll be the welcoming voice and first point of contact for people considering treatment. From the very first enquiry right through to booking their consultation, you'll offer guidance, reassurance, and clear information--helping people feel supported and confident every step of the way.




What We Offer




Competitive salary up to 24,350 (37.5 hours per week)




Performance-based bonus scheme




Supportive team culture with ongoing training




Opportunities to attend outreach events and webinars




A role where your work genuinely changes lives




Flexibility: fully remote or hybrid (in-clinic) working




What You'll Be Doing




Answering enquiries via phone, email, and chat with warmth and empathy




Explaining treatment options, pricing, and next steps clearly and supportively




Following up with prospective patients in a thoughtful, tailored way--helping them choose Care Fertility as their clinic of choice




Collaborating closely with our clinical and admin teams




Representing Care Fertility at occasional outreach events and webinars




Achieving (and celebrating!) realistic booking and conversion goals




About You


You'll enjoy this role if you:




Have experience in IVF or a fertility-related company




Bring a warm, professional, and empathetic approach




Are a confident communicator who's great at following up




Are organised, detail-focused, and tech-savvy (CRM/booking systems)




Have a track record of meeting or exceeding goals




Benefits




33 days annual leave (including public holidays)




Pension scheme




Life assurance




A range of flexible benefits to suit your lifestyle




Working Pattern & Location




Hours: 8am-6pm Monday-Friday, plus approx. 1 in 4 Saturdays (8am-4pm)




Please note you'll need to attend our Manchester clinic (108-112 Daisy Bank Road, M14 5QH) for your first four weeks of induction.




How to Apply


Ready to join us? Please