Job Description

Non NHS Banding


Main area


Call Handling


Grade


Non NHS Banding


Contract


Permanent: Various set shift patterns available


Hours


Part time


Flexible working


12 hours per week (Various set shift patterns available)
Job ref


4265-7381885 - 8
Site


Technology House, 239 Ampthill Road, Bedford


Town


Bedford


Salary


12.21 per hour plus unsociable hours enhancement


Salary period


Hourly


Closing


06/08/2025 23:59
Job overview

Are you looking for a role where you can make a difference?

Every day, every hour, HUC is here to ensure everyone receives the medical attention they need. Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC provides exceptional NHS 111 and Out of Hours GP services 24/7, 365 days a year. We are looking for people with no previous healthcare experience to make a difference to the communities we serve.

You must be able to commit to our next full time training from Monday 1st September or Monday 29th September for 6 weeks, 9am-5pm Monday - Friday. This training is paid at full time rates.

Main duties of the job

Your Role:

First Contact

: Manage urgent and non-urgent cases, providing essential medical advice.

NHS Pathways Software

: Assess patients' conditions and direct them to the appropriate healthcare professional or service.

Advanced Training

: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly. Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

Why HUC?

Thriving and Growing:

Our continued growth means more opportunities for you!

Diverse Roles

: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.

Skill Development

: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.

Community Impact

: Be a vital part of your community, providing essential care and support to those in need.

A Team That Becomes a Family

: Join a supportive team where colleagues become like family, working together to make a difference.

Free Training:

Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls
Working for our organisation

Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!

?

Exclusive Discounts:

Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme:

Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support:

Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards:

Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks:

Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth:

Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Office Comforts:

Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Detailed job description and main responsibilities

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Person specification
Address
Essential criteria


Lives within 60 minute commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full time training (9am-5pm Monday- Friday) Desirable criteria
Previous Call Handling Experience

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.


Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Sarah-Jane Newbigging
Job title
Non-Clinical Recruitment Advisor
Email address
recruitment@huc.nhs.uk