Job Description

We are a GP Practice in Smethwick, Sandwell. An opportunity has arisen to join our team as a medical receptionist. We are seeking an efficient, professional, compassionate, caring and hardworking individual. The candidate must have experience working in a busy, fast pacing, challenging and pressurized environment and be capable of prioritizing their workload. Previous experience of working in the NHS GP Practice is essential.

Main duties of the job

The candidate will need to be able to work independently and manage a wide range of reception desk and administrative duties as part of the administration team. The candidate will need to be computer literate, possess excellent verbal and written communication skills and have experience in triage, care navigation and medical terminology. Attention to detail and confidentiality are essential at all times.

About us

Lodge Road Surgery is a long-established partnership. We are forward thinking practice of 7000 patients approximately, providing quality healthcare and outcomes for our patients and working from a newly extended, and refurbished purpose-built premises in the Sandwell area.

We are looking for the right candidate to join as Medical Receptionist in our team.

Our practice has been rated as Good by the CQC, and we take pride in delivering quality care to our patients and have a strong training and personal development ethos. We are the Lead practice for our Primary Care Network, Central Health Partnership, one of the partners is the Clinical Director.

We use SystmOne, AccuRx, Choose & Book referrals, DOCMAN as our clinical systems along with other digital platform for patient access.

Our Practice is led by partners, both Clinical and Non-Clinical, General Practitioners. We have a dedicated team of Advanced Clinical Practitioner, Practice Nurses, Health Care Assistant, Medical secretary and a committed Administration and Reception Team.

Main duties of the job

The candidate will need to be able to work independently and manage a wide range of reception desk and administrative duties as part of the administration team. The candidate will need to be computer literate, possess excellent verbal and written communication skills and have experience in audio typing and medical terminology. Attention to detail and confidentiality are essential at all times.

Primary Responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system Process face to face patient requests, telephone and e-requests for appointments, have experience on using AccuRx. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Action all incoming communication in the generic email Signpost patients to the correct service - providing

appropriate care navigation services to all patients request.

Process incoming and outgoing mail/ post. Initiating contact with and responding to, requests from patients, team members and external agencies, NHS secondary care. Process tasks assigned to the group and individually daily and maintaining tasks to be recorded and updated appropriately. Process all DNA texts to patient in accordance with current policy. Read code data on SystmnOne Photocopy documentation as required File and store records as required Registering new patients Data entry of new patient , temporary registrations and updating relevant patient information as required Assist in GP2GP tasks, all registrations queries Maintain appropriate recording data into the patient healthcare records Workflow Management - Scanning & Read coding patient correspondence onto their clinical record within SystmOne Web via DOCMAN Maintaining, actioning and saving patient correspondence via SystmOne Process requests for information for safeguarding letters and DVLA forms to the administrative team Manage all queries (including administrative queries) as necessary in an efficient manner Actioning tasks sent by clinicians in a timely manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Summarise newly registered patient in compliance with the summarising Policy, Able to carry our all deductions processes, including filing, coding and despatching. Maintaining filling of patient record in the records room and ensuring the confidentially is maintained.

Secondary Responsibilities

Support administrative and reception staff, providing cover during staff absences Complete opening and closing procedures in accordance with the duty rota As required support Practice Manager in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Ordering and monitoring of stationery supplies Maintaining QOF disease management - recall systems assist the Clinical Admin. Referrals to other agencies via Choose & Book e- Referral Service, should have knowledge of guiding and signposting patients to self referral to services provided in the local area. The person may work as a with the clinical staff ensuring that all patient referrals are correctly typed, or referral form completed, sent to the appropriate service providers/ department or community setting.

Qualifications

Essential

Educated to GCSE level or equivalent GCSE Mathematics & English C or above

Desirable

AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public. Experience of administrative / receptionist duties. Care Navigation Total Triage Demonstrate experience of dealing with the public both face to face and over the telephone (Customer Service or GP surgery experience essential). Basic understanding of general office procedures (e.g. record keeping, filing, scanning, photocopying) accurate documentation Experience of working in a health care setting/ GP surgery. Knowledge of SNOMED coding onto patient records

Knowledge & Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of MS Office- Teams, Word, Excel and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure

Desirable

SystemOne Clinical system user skills AccurRX system, TeamNet Ardens - Templates DOCMAN PCSE MLCSU - all services NHS IT

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Team player - Work collaboratively with the practice team

Other requirements

Essential

Flexibility to work outside of core office hours

Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

All staff at Lodge Road Surgery, have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the Practice Manager, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Lodge Rod Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Lodge Road Surgery staff are required to dress appropriately for their role. Administrative staff may be provided with a uniform whilst clinical staff must dress in accordance with their role.

Pre-employment

Vaccinations

As part of recruitment, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

You must notify us of any employment gaps of 6 weeks or more.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 37.5 per week

Benefits:

On-site parking
Schedule:

Monday to Friday No weekends
Education:

Certificate of Higher Education (preferred)
Experience:

NHS Primary care- GP surgery: 3 years (preferred) GP SURGERY Receptionist: 2 years (preferred) GP SURGERY: 3 years (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Application deadline: 30/06/2025
Reference ID: Medical Receptionist
Expected start date: 15/08/2023