Job Description

Are you passionate about making a difference in the lives of young people?



Do you have experience in youth work, social care, or supporting vulnerable individuals?




Are you committed to delivering excellent customer service and helping to create a safe, secure, and welcoming environment overnight?



One YMCA operates high-quality housing services, and we are looking for a dedicated Night Support Worker to join our committed night team at our Hostel in Hatfield, with relocation to Welwyn Garden City in the near future. This is an exciting opportunity to develop your career within an ambitious, sector-leading organisation where your contribution truly matters.



As a Night Support Worker, you will play a vital role in ensuring the safety, wellbeing, and comfort of our residents overnight.




Your responsibilities will include:

Supporting vulnerable people, drawing on experience in housing, youth work, security, or building safety. Acting as the first point of contact during night hours, providing a warm, professional, and high-quality service to residents. Ensuring the safety and security of the building, including responding to incidents, monitoring CCTV, and addressing resident needs. Delivering excellent customer service, answering phone calls, and responding to resident queries. Providing emotional support to residents who request help or may be experiencing distress. Diffusing tensions or incidents between residents and escalating concerns to the on-call manager when required.


About One YMCA: This is an exciting time to join One YMCA as we implement our ambitious plans to grow our housing services and increase our impact across all accommodation sites.



In 2020/21, we provided more than 185,000 nights of safe and secure accommodation to those most in need. Our specialist support and complex-needs teams deliver over 23,000 housing-related support sessions each year, enabling 992 vulnerable individuals to escape homelessness and 463 residents to move into long-term, settled accommodation.



If you have the skills, experience, and passion to deliver exceptional customer service, support vulnerable residents, and contribute to a positive team culture, we would be delighted to receive your application.



As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made



Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying



Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.



At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

This is a Full Time role.

Hours per week: 50

Working Pattern: 4 nights on 2 nights off


One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.


By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do "more and better, together" so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.


These include:

Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children's and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund * A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.