Job Description

To oversee the Hotel during the hours of 11pm and 7am as part of the Night Team. This multi-purpose role is an essential part of Hotel Operations to ensure the safety, security and seamless shift from Night to Day.

Front Desk

Take-over from the Late Receptionist and Duty Manager and receive any handover notes

Complete remaining check-ins offering all guests a warm and friendly welcome.

Respond to guest requests and ensure they are dealt with efficiently and professionally to ensure the guests suffer minimum disruption during their stay.

Provide a Night Drinks service to guests

Complete all front desk and end of day procedures as detailed in the Night Brand Standards

Handover to the Early Receptionist and complete a handover ensuring any issues are resolved / communicated.

Safety & Security

Take responsibility for all aspects of safety and security during the Night Shift

Ensure all Safety & Security procedures are followed in line with the Night Brand Standards

Ensure all hotel departments and areas are locked down safely and securely.

Be able to identify any major safety issues i.e. gas, electrics, leaks and be able to react accordingly.

Be able to safely evacuate the Hotel in the event of a fire / emergency and follow the correct evacuation guidelines.

Meeting & Events

Review the weekly function sheets and ensure all set-ups and preparation are completed as detailed.

Ensure all set-up and presentations are completed to the Meeting & Event Brand Standards

Ensure daily communications and handovers with the Meeting & Events Team remain consistent to prevent any issues occurring.

Completing cleardowns and re-sets of all Meeting & Event spaces.

General Duties & Cleaning

Support the Food & Beverage Team end of shift procedures - locking areas, switching off lights and air con units, collecting glasses and leaving areas ready for the next day.

Clearing items from Hotel corridors / public areas and returning them to their correct location

Cleaning and maintaining the Hotel front entrance on a daily basis following the cleaning procedures provided.

Cleaning both front of house and back of house areas and any other cleaning duties required.

Job Types: Full-time, Permanent

Pay: 23,809.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking
Language:

English (preferred)
Work Location: In person